Kenneth Skurtu

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Also operated a returns/exchange register some days. Wrapped items purchased carefully to protect them from damage in bags on the ride home.

Front desk clerk taking payments & ran cash register for cable equipment returns & exchanges & made computer entries reflecting payments , returns, new equipment pick up & resolving customer complaints etc, closed out cash register & responsible to balance till with receipts, sometimes taking in over 25, 000.00 cash in one day, & never had any shortage issues.

Sold new and used cars & trucks for one of top dealers in Tn, guiding customers to find what best vehicle matched their needs they shared with me & once was # 1 salesman & consistently in top 2nd 3rd 4th or 5th salesperson out of approx 24 salespeople all year

New & used car & truck sales & best month earned over 8,000 00 in sales commissions, on approx 15 units sold

Hired to personally develop a new outside sales program to complement retail store, cold called & developed new customer contacts & ongoing relationships with building companies, contractors, local businesses, hospitals, nursing homes, churches, using my extensive background as an installer then sales, then store sales mgr, and have developed keen ability in color coordination & many flooring styles, trends etc has given me a designing background of selling appropriate flooring knowledge at competitive prices, directly dealing with manufacturers also. Oversaw all calculations for ordering flooring, scheduling & coordinating installations, processing all billing, collecting payments, processing credit applications, paying all contractors, & maintaining strong relationship with clients of goal to only accept 100% satisfaction and to develop repeat customers through integrity & achieve word of mouth referrals by treating clients kindly & by the golden rule & in a prompt professional manner always with strong follow up which most often leads to more sales & is imperative in closing current sales estimates.

Consistently attained # 1 or occasionly # 2 sale status in retail store of approx 16 salepersons. Made reccomendations asking customer's needs, narrowing down & selecting style & colors to coordinate & make design choices best suited for their home situation, to best close the sale & upsell to higher quality longer lasting products when budget situation merits. Review purchase, schedule a prompt measure appt, calculate material & labor costs, confirm final pricing closing sale, reserving manufacturers goods, schedule install , order in computer system, & confirm install meets 100 % customer satisfaction etc.

Managed all employees, sales orders, reviewed all estimates & orders, ordered all products from Manufacturers, organized inventory, scheduled w/customers & followed up to confirm 100 % satisfied. Confirmed installation & delivery with contractors daily, weekly, organized store displays, pricing, & store set-up prior to grand opening, & managed turnkey operation from open to close.

Guided retail store customers to select colors, styles, & help them design & coordinate & purchase flooring, closing them on sale of products that fit their needs & budget they like best, and arranged financing , then measured in home promptly, and calculated all materials, labor and complete costs then quickly closing all sales estimates, with customer satisfaction of complete job costs, before ordering materials, and prompt scheduling to fit customers schedule & computer entry of all orders upon mgt approval, then confirm install few days before & complete satisfaction after home installation done & instant resolution & repair orders of any complaints.

• Inside/outside Sales Account Manager, Selling, leasing office copy & fax machines responsible for servicing existing accts. developing new accts. in e. Detroit suburban territory. Cultivating clients seeking new , or refurbished equipment, sending proposals, arranging demonstrations, free trials, intent on closing each sale, & daily inside calling prospects, & cold calling new prospects, tabulating low, medium, or high level of interest & focus on follow up to close the hottest leads, developing more new clients , & maintaining relationships w/existing clients, to maximize sales, closing ratios, & therefore profitability for the company.

Consistently attained # 1 salesperson in store of approx 12 persons, sold all types flooring, recommended appropriate types & quality, color corrdinated & designing level of style of products customers preferred, review all pricing of labor & materials tax etc, closing estimated sale, arranging credit/financing, scheduling measuring, promptly calculating/ calling to review & finalize sale, schedule install after approval & review of all drawings & calculations from mgt, before personally computer ordering all products, directly from manufacturer, & remind customers few days before job & call customers after job to ensure 100% satisfied, & if not promptly enter service repair order in system & follow up till satisfactorily complete.