Kenneth Smith Jr.
Conroe
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Provider Services Specialist
Centene, Superior Health Services
04.2023 - 02.2025
- Created daily reports detailing response times, call volumes, and other pertinent information
- Utilized multiple software applications for claims processing, tracking, analysis
- Maintained logs of all incoming calls
- Researched, analyzed and diagnosed complex system problems
- Provided remote support to customers experiencing technical difficulties
- Monitored system performance and identified areas for improvement
- Monitored KPIs and provided feedback on performance of CRM campaigns
- Maintained accurate medical records in accordance with HIPAA regulations
- Coordinated the retrieval, scanning and indexing of documents into the Electronic Medical Records system
- Developed reports detailing various aspects of medical record activity such as turnaround times, volume statistics
- Provided technical assistance to customers via phone, email, and online chat
- Troubleshot hardware and software problems and escalated complex cases when needed
- Provided customer service to clients, including answering phone calls and emails in a timely manner
- Assisted in developing strategies for resolving complex issues with providers
- Analyzed data trends related to provider services activities and reported findings to management team
- Trained other staff members on new systems or changes in existing processes
- Ensured that all requests from providers were handled in compliance with relevant regulations
- Coordinated audits of provider payments by external auditors
- Maintained professional relationships with healthcare providers
- Exceeded established service goals while leveraging customer service, sales and employee management best practices
- Remote, TX
Dispatch Coordinator
Aaa Remote
07.2017 - 03.2023
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery
- Tracked real-time location of vehicles using GPS technology
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments
- Analyzed fleet utilization data from past months to identify areas for improvement
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information
Customer Support/Help Desk Technician
FMA Alliance
04.2021 - 05.2022
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Responded promptly to customer inquiries via phone or email
- Created user accounts, maintained system documentation, tested and evaluated new technology
- Assisted customers with various types of technical issues via email, live chat and telephone
- Supported customers with online billing, access and account issues
Education
Some College - undefined
University of Massachusetts - Boston
Irvine, CAHigh School Diploma - undefined
James Madison High School
Atlanta, GA05.2017
Skills
- Computer Skills
- Communication
- Customer Service
- HTML5
- Tech Support
- Customer Relations
- Data Entry
- [Software] Proficiency
- Critical Thinker
- MS Office Proficiency
- Inbound and Outbound Calling
- Customer Support
- Guest Services
- Data Collection
- Customer Complaint Resolution
- Data analysis
- Claims processing
- HIPAA compliance
- Customer service
- KPI monitoring
- Process improvement
- CRM management
- Organizational skills
- Technical support
- GPS tracking
- Dispatch coordination
- Transportation logistics
- Critical thinking
- Active listening
- Vehicle coordination
- Dispatch software
- Database updates
Timeline
Provider Services Specialist
Centene, Superior Health Services
04.2023 - 02.2025
Customer Support/Help Desk Technician
FMA Alliance
04.2021 - 05.2022
Dispatch Coordinator
Aaa Remote
07.2017 - 03.2023
Some College - undefined
University of Massachusetts - Boston
High School Diploma - undefined
James Madison High School
Similar Profiles
Christine Chaduka -NgamalueChristine Chaduka -Ngamalue
Concurrent Review Nurse at Centene, Superior Health ServicesConcurrent Review Nurse at Centene, Superior Health Services
Carolyn IngramCarolyn Ingram
Bilingual Customer Service Representative at Centene, Superior Health ServicesBilingual Customer Service Representative at Centene, Superior Health Services
Fiona Ojunga RN BSNFiona Ojunga RN BSN
RN Case Manager at Centene, Superior Health ServicesRN Case Manager at Centene, Superior Health Services