Kenneth Smith
Claims
CHANDLER,TX
Summary
Claims Specialist with State Farm Insurance Inc, adept at claims process and investigation. Enhanced customer satisfaction through effective communication and conflict resolution. Achieved favorable settlements by leveraging critical thinking and collaboration. Consistently met targets, demonstrating strong organizational skills and teamwork. Trained new hires, fostering a knowledgeable and efficient team environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
36
36
years of professional experience
Work History
Claims Specialist
State Farm Insurance Inc
05.1998 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and contractors to facilitate efficient claim resolution processes.
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
- Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.
- Verified client information by analyzing existing evidence on file.
- Evaluated and settled complex insurance claims in strict timeframes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Sales Associate /Parts Counter Person
Three Rivers Auto Supply
06.1989 - 05.1998
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Education
Associate in Insurance - Insurance And Risk Management
Insurance Institute of America
On-Line 06-2005
General Studies
Lake View High
San Angelo, TX05-1989
Skills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Customer service
- Critical thinking
- Teamwork and collaboration
- Conflict resolution
Timeline
Claims Specialist
State Farm Insurance Inc
05.1998 - Current
Sales Associate /Parts Counter Person
Three Rivers Auto Supply
06.1989 - 05.1998
Associate in Insurance - Insurance And Risk Management
Insurance Institute of America
General Studies
Lake View High
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