Summary
Overview
Work History
Education
Skills
Timeline
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KENNETH SNYDER

Houston

Summary

Customer Success technical professional with expertise in DevSecOps and cloud architecture design and deployment. Proven track record in enhancing customer onboarding through effective education and best practice recommendations. Strong focus on post-sales relationship management to drive technology adoption and customer satisfaction.

Overview

20
20
years of professional experience

Work History

Sr. Solution Architect / Customer Success Exec

Red Hat, Inc.
Houston
01.2020 - Current
  • Technical post-sales resource for strategic accounts, responsible for the delivery of presentations, evaluation of POCs, and determination of the correct strategy for customer success in furtherance of secure, next-generation, agile, cloud-based data centers.s.
  • Red Hat Security SME: RHEL, OpenShift, Ansible, Advanced Cluster Security for Kubernetes
  • Team mentor for new hires to team
  • +100% of quota attainment of $10mm annual quota
  • Quarterly sales cycle of $500k/quarter for each account
  • Strategic accounts coverage for Oil and Gas, and Healthcare (5 accounts maximum)

Sr. Solutions Engineer, Hyperconverged and Hybrid Cloud

VMware
Houston
01.2018 - 01.2020
  • Technical sales resource for Enterprise accounts in Texas, Oklahoma, Louisiana, and Arkansas. Present, model, demo, POC, and pilot HCI and hybrid cloud solutions.
  • Subject Matter Expert (SME): VMware Cloud Foundation (VCF): vSphere, vSAN, vRealize, NSX, SDDC Mgr.
  • Hybrid Cloud Integration expertise: AWS Outpost, VMware Cloud on AWS; Cloud Simple for Azure, and Google Cloud
  • 160% annual attainment on a $9mm quota for TOLA territory
  • $300k average deal size

Sr. Systems Engineer

Nutanix
Houston
04.2015 - 06.2018
  • Acted as technical advocate for hyperconverged infrastructure, providing expertise in webscale solutions.
  • Conducted technical presentations, seminars, and training for customers throughout central US region.
    Integrated private cloud with AWS, Azure, and GCP leveraging hybrid cloud expertise.
  • Employed Nutanix Calm toolset to facilitate ease of use in cloud environments.
  • Oversaw account coverage in TOLA territory with annual revenue of $6 million from public sectors.
    Secured average deal size of $300,000 by aligning solutions with client needs.

Sr. Technical Consultant

Dell
Houston
11.2013 - 04.2015

Served as senior thought leader and mentor in Dell's Cloud Client Computing practice.

  • Provided design, configuration, and deployment expertise for desktop virtualization solutions from VMware, Citrix, and Microsoft.
  • Utilized PowerShell scripting to automate VDI workloads and operating system upgrades.
  • Delivered architectural support and guidance for cloud opportunities.
  • Achieved #1 ranking for Field Identified Opportunities at Dell for seven consecutive quarters.
  • Exceeded billable hours targets each quarter with an average of 85% against a 72% goal.

Education

Post Graduate Program - DevOps

Caltech
Pasadena, CA
10-2025

Post Graduate Program - Cloud Computing

University of Texas McCombs School of Business
Austin, TX
05-2023

B.A. - English

Texas A&M University

Skills

  • Cloud Hyperscalers: AWS, Azure, GCP
  • Orchestration
  • Red Hat Ansible Automation Platform (AAP)
  • PowerShell
  • WinAutomation
  • Python
  • Virtualization
  • Containerization
  • VMware
  • Citrix
  • Red Hat OpenShift
  • Docker
  • Kubernetes (K8s)
  • Infrastructure-as-Code (IaC) via Terraform
  • CI/CD
  • Jenkins
  • GitHub
  • Serverless: Lambda; Azure Functions
  • Maven
  • DevSecOps
  • Monitoring
  • Threat Modeling
  • SAST / DAST / IAST
  • Snort
  • Prometheus
  • Grafana

Timeline

Sr. Solution Architect / Customer Success Exec

Red Hat, Inc.
01.2020 - Current

Sr. Solutions Engineer, Hyperconverged and Hybrid Cloud

VMware
01.2018 - 01.2020

Sr. Systems Engineer

Nutanix
04.2015 - 06.2018

Sr. Technical Consultant

Dell
11.2013 - 04.2015

B.A. - English

Texas A&M University

Post Graduate Program - DevOps

Caltech

Post Graduate Program - Cloud Computing

University of Texas McCombs School of Business
KENNETH SNYDER