Kenneth Souza
San Jose,CA
Summary
Dynamic, versatile, compassionate professional with 8 years of administrative experience. Employs exemplary interpersonal skills combined with an ability to deliver positive results, even under challenging circumstances. Collaborates effectively and positively with employees and co-workers. Demonstrates a strong work ethic and strong team player spirit.
Overview
11
11
years of professional experience
Work History
Wellness & Spa Supervisor
Villa Sport
San Jose
08.2023 - Current
- Scheduled appointments using computerized booking system software.
- Monitored financial performance of the spa on a weekly basis to ensure profitability goals were met.
- Ensured compliance with safety regulations and maintained a safe, clean working environment.
- Developed training procedures for new employees and conducted regular performance evaluations.
- Maintained accurate records of all transactions related to payroll, invoices, deposits.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Used social media content on Instagram, Facebook and LinkedIn to build revenue.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
Operations Manager
Balance Float
Redwood City, CA
04.2022 - 05.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on operation of all aspects of the center, including customer service.
- Built a reliable team to insure smooth day-to-day operation of the center.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Presented performance and productivity reports to supervisors.
- Tracked and replenished inventory to maintain par levels.
Client Services Specialist
The Bridge Therapy Center
Oakland, CA
01.2019 - 10.2020
- Maintained client relationships by partnering with clinicians to understand client goals and objectives.
- Liaised with CEO to identify growth opportunities within the practice through implementation of online marketing.
- Facilitated weekly clinician meetings to assist in maximization of client retention.
- Completed thorough opening and closing of the main office to maintain operational standards each day.
- Managed weekly client schedules for each clinician.
- Successfully piloted a lunch & learn program for local healthcare offices to help market our psychotherapy practice.
- Weekly financial reconciliation for each office.
- Liaison for client and insurance company billing.
- Provided client assistance and resolution with any questions, concerns, or issues.
Team Leader Assistant/Patient Care Support
Hospice By The Bay
Larkspur, CA
06.2013 - 09.2018
- Piloted first Team Leader Assistant role.
- Assisted Team Leaders with facilitation of weekly transdisciplinary meetings, including generation of meeting summaries.
- Created and monitored weekly nursing and residential care facility documents for Team Leaders and clinicians.
- Conducted and prepared weekly frequency reports of all home health aide and nursing patient visits for Team Leaders.
- Provided clerical support, per Team Leaders request; this included creation of spreadsheets, management of calendars, and monthly monitoring of employee HR document expiration.
- Provided back-up support for Patient Care department as needed; this included telephone customer service, faxing patient prescription orders to designated pharmacies, receptionist coverage, and document filing.
Education
Certification - Clinical Hypnotherapy
Palo Alto School of Hypnotherapy
Palo Alto, CA2014
Some College (No Degree) -
Berkeley City College
Berkeley, CASkills
- Customer Service
- Operations Management
- Documentation and Reporting
- Project Management
- Program Support
- Problem-Solving
- Account Management
- Microsoft Office Suite
Timeline
Wellness & Spa Supervisor
Villa Sport
08.2023 - Current
Operations Manager
Balance Float
04.2022 - 05.2023
Client Services Specialist
The Bridge Therapy Center
01.2019 - 10.2020
Team Leader Assistant/Patient Care Support
Hospice By The Bay
06.2013 - 09.2018
Certification - Clinical Hypnotherapy
Palo Alto School of Hypnotherapy
Some College (No Degree) -
Berkeley City College
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