Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
8
8
years of professional experience
Work History
Team Lead
Walmart
Ventura, CA
01.2023 - 07.2024
Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Maintained accurate records of employee attendance and task completion times.
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Motivated staff through positive reinforcement techniques.
Monitored team performance against targets, taking corrective action where necessary.
Coordinated team resources to achieve project goals.
Held regular one-on-one coaching sessions with staff members to encourage personal development.
Developed strategies to increase team productivity and improve customer service levels.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Delegated tasks appropriately according to individual skill sets.
Ensured compliance with company policies and procedures throughout the team.
Identified opportunities for process improvements, implementing changes when required.
Trained new staff in relevant processes and procedures.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Delivery Driver
Synergy
Simi Valley, CA
12.2022 - 01.2023
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Adhered to all applicable traffic laws while driving delivery vehicle.
Received daily delivery instructions and route assignments from dispatch.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Monitored fuel level throughout shift and refueled when necessary.
Sales Associate
Lowes Home Improvement
Oxnard, CA
07.2022 - 10.2022
Upsold additional items based on customer interests and needs.
Maintained up-to-date knowledge of store merchandise and policies.
Greeted customers and provided exceptional customer service.
Demonstrated product features and benefits for customers' needs.
Processed transactions using a point-of-sale system.
Maintained cleanliness of store environment including floors, windows, displays.
Developed promotional strategies to increase sales volume.
Team Lead,Support Manager,Personnel Manager,Overni
Walmart Neighborhood Market
Thousand Oaks, CA
10.2016 - 07.2022
Motivated staff through positive reinforcement techniques.
Resolved escalated customer complaints or queries promptly and efficiently.
Collaborated with other departments to develop effective solutions that meet customer needs.
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Developed strategies to increase team productivity and improve customer service levels.
Ensured compliance with company policies and procedures throughout the team.
Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Identified opportunities for process improvements, implementing changes when required.
Monitored team performance against targets, taking corrective action where necessary.
Delegated tasks appropriately according to individual skill sets.
Supported the manager in developing plans for future projects, initiatives and objectives.
Held regular one-on-one coaching sessions with staff members to encourage personal development.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Maintained accurate records of employee attendance and task completion times.
Trained new staff in relevant processes and procedures.
Delegated daily tasks to team members to optimize group productivity.
Monitored team progress and enforced deadlines.
Collaborated with management team to implement new work procedures or policies.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Reviewed completed work to verify consistency, quality, and conformance.
Championed the adoption of new technologies to improve team productivity and service delivery.
Education
High School Diploma -
Houston County High School
05-1990
Skills
Performance monitoring
Regulatory Compliance
Schedule Management
Trend tracking
Production Monitoring
Diversity and Inclusion
Workplace Safety
Employee engagement
Coaching and Mentoring
Talent Acquisition
Human Resources Management
Equipment Maintenance
Invoice Verification
Marketing knowledge
Forklift Trainer
Scissor Lift Trainer
Walkie Stacker Trainer
Electric Pallet Jack Trainer
Timeline
Team Lead
Walmart
01.2023 - 07.2024
Delivery Driver
Synergy
12.2022 - 01.2023
Sales Associate
Lowes Home Improvement
07.2022 - 10.2022
Team Lead,Support Manager,Personnel Manager,Overni