Summary
Overview
Work History
Education
Skills
Languages
Sertona Youth Ranch Board Member, Emeritus
Timeline
SoftwareEngineer
Kenneth  Stockdill

Kenneth Stockdill

Sales & Marketing
Kissimmee,FL

Summary

Proven leader in administrative and operational efficiency at Gaylord Palms Resort & Convention Center, adept in office management and interpersonal communication. Enhanced company-wide productivity through innovative workflow solutions, achieving a significant reduction in operational waste. Excelled in customer service and risk management, fostering strong client relationships and driving profitable growth. Active small business owner and community leader at 5 Points Auctions excelling at managing and developing employees skills. Committed to giving back to my community through work & volunteering outside of work.

Overview

15
15
years of professional experience

Work History

Executive Administrative Assistant Sales/Marketing

Gaylord Palms Resort & Convention Center
05.2006 - 11.2012
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Responded to phone calls, emails and other correspondence to facilitate communication and enhance business processes for our Executive Leadership Board.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
  • Coordinated staff training& incentive programs, improving overall efficiency within the company through skill development.

Owner/Operator

5 Points Auction
09.2002 - 11.2011
  • Developed comprehensive business plans that led to significant revenue growth and expansion opportunities including a successful sale of the company ultimately.
  • Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
  • Managed financial, operational and human resources to optimize business performance.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Represented organization at industry conferences and events.
  • Cultivated company-wide culture of innovation and collaboration.
  • Led a successful sales & business acquisition team by providing motivational coaching and performance-based incentives for sales of goods in my weekly showroom when not having auction sales.

Spa Supervisor

Gaylord Palms Resort & Convention Center
05.2004 - 09.2006
  • Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement in job performance.
  • Developed strong relationships with vendors and suppliers, negotiating favorable contracts that benefited the spa''s bottom line without sacrificing quality or guest satisfaction.
  • Increased spa revenue by developing and promoting special spa packages and seasonal offers.
  • Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
  • Ensured compliance with health and safety regulations, maintaining a clean and hygienic environment for both guests and staff members alike.

Sales & Marketing Coordinator

Gaylord Palms Resort & Convention Center
09.2002 - 05.2004
  • Aligned sales goals with overarching business objectives by collaborating closely with senior leadership on strategy development.
  • Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
  • Streamlined internal communication for increased efficiency between the sales and marketing teams.
  • Collaborated with cross-functional teams on product launches, ensuring successful rollouts and strong initial sales performance.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
  • Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.

Food Service Worker

Gaylord Palms Resort & Convention Center
12.2001 - 09.2002
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Underwriting Manager

Liberty Mutual
10.1999 - 12.2001
  • Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
  • Streamlined communication between underwriting, claims, and other departments to foster collaboration and improve overall service levels.
  • Championed ongoing education efforts by organizing seminars, workshops, or webinars to stay current on industry trends and advancements.
  • Enhanced risk assessment accuracy through thorough research and data analysis.
  • Collaborated with sales teams to drive profitable growth and maintain strong relationships with key clients.
  • Reviewed policy applications thoroughly, ensuring accurate evaluation of risks in alignment with established guidelines.
  • Reduced loss ratios while maintaining competitive rates through diligent risk selection and adherence to company guidelines.
  • Maintained compliance with regulatory requirements by staying updated on industry changes and adjusting policies accordingly.
  • Coordinated cross-functional projects aimed at improving overall business performance through innovative problem-solving approaches.
  • Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.

Education

Associates - Liberal Arts

Valencia College
Kissimmee, FL

FOOD SERVICE MANAGER -

SERV SAFE CERTIFIED
Orlando, FL

Vocational - Real Estate

RHP Real Estate
Nashville, TN

Skills

Customer Service

  • Sales Training
  • Sales Team Leadership
  • Effective negotiation
  • Brand representation
  • Promotional sales events
  • Interpersonal and written communication
  • Professional Networking
  • Contract Negotiations
  • Customer Complaint Resolution
  • Office Management
  • Event Coordination
  • Social Media Management
  • Strong Problem Solver
  • Microsoft Office

Languages

Spanish
Limited Working
English
Native or Bilingual

Sertona Youth Ranch Board Member, Emeritus

Since age 12, I have had a passion for the Sertoma Youth Ranch and grew up camping and spending summers there volunteering and attending annual music festivals and nonprofit events. I later became a member, vendor coordinator, sales and marketing coordinator, site coordinator, and then later served as the event co-coordinator and grounds and maintenance coordinator for our 80 acre property. . My father inspired me to always serve others, as I would want to be served myself. My status with the SYR board became a reward for all my years of service with other community leaders and made a lasting impact on my leadership skills. Now operating under a new non-profit, I remain active with the new organization and spend my free time volunteering for their ranch work weekends and assisting administratively when necessary.

Timeline

Executive Administrative Assistant Sales/Marketing

Gaylord Palms Resort & Convention Center
05.2006 - 11.2012

Spa Supervisor

Gaylord Palms Resort & Convention Center
05.2004 - 09.2006

Owner/Operator

5 Points Auction
09.2002 - 11.2011

Sales & Marketing Coordinator

Gaylord Palms Resort & Convention Center
09.2002 - 05.2004

Food Service Worker

Gaylord Palms Resort & Convention Center
12.2001 - 09.2002

Underwriting Manager

Liberty Mutual
10.1999 - 12.2001

Associates - Liberal Arts

Valencia College

FOOD SERVICE MANAGER -

SERV SAFE CERTIFIED

Vocational - Real Estate

RHP Real Estate
Kenneth Stockdill Sales & Marketing