Kenneth Stockdill
Sales & Marketing
Kissimmee,FL
Summary
Proven leader in administrative and operational efficiency at Gaylord Palms Resort & Convention Center, adept in office management and interpersonal communication. Enhanced company-wide productivity through innovative workflow solutions, achieving a significant reduction in operational waste. Excelled in customer service and risk management, fostering strong client relationships and driving profitable growth. Active small business owner and community leader at 5 Points Auctions excelling at managing and developing employees skills. Committed to giving back to my community through work & volunteering outside of work.
Overview
15
15
years of professional experience
Work History
Executive Administrative Assistant Sales/Marketing
Gaylord Palms Resort & Convention Center
Kissimmee, FL
05.2006 - 11.2012
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Responded to phone calls, emails and other correspondence to facilitate communication and enhance business processes for our Executive Leadership Board.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Coordinated staff training& incentive programs, improving overall efficiency within the company through skill development.
Owner/Operator
5 Points Auction
Saint Cloud, FL
09.2002 - 11.2011
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities including a successful sale of the company ultimately.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Represented organization at industry conferences and events.
- Cultivated company-wide culture of innovation and collaboration.
- Led a successful sales & business acquisition team by providing motivational coaching and performance-based incentives for sales of goods in my weekly showroom when not having auction sales.
Spa Supervisor
Gaylord Palms Resort & Convention Center
Kissimmee, FL
05.2004 - 09.2006
- Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement in job performance.
- Developed strong relationships with vendors and suppliers, negotiating favorable contracts that benefited the spa''s bottom line without sacrificing quality or guest satisfaction.
- Increased spa revenue by developing and promoting special spa packages and seasonal offers.
- Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
- Ensured compliance with health and safety regulations, maintaining a clean and hygienic environment for both guests and staff members alike.
Sales & Marketing Coordinator
Gaylord Palms Resort & Convention Center
Kissimmee, FL
09.2002 - 05.2004
- Aligned sales goals with overarching business objectives by collaborating closely with senior leadership on strategy development.
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Streamlined internal communication for increased efficiency between the sales and marketing teams.
- Collaborated with cross-functional teams on product launches, ensuring successful rollouts and strong initial sales performance.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
Food Service Worker
Gaylord Palms Resort & Convention Center
Kissimmee, FL
12.2001 - 09.2002
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Underwriting Manager
Liberty Mutual
Heathrow, FL
10.1999 - 12.2001
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
- Streamlined communication between underwriting, claims, and other departments to foster collaboration and improve overall service levels.
- Championed ongoing education efforts by organizing seminars, workshops, or webinars to stay current on industry trends and advancements.
- Enhanced risk assessment accuracy through thorough research and data analysis.
- Collaborated with sales teams to drive profitable growth and maintain strong relationships with key clients.
- Reviewed policy applications thoroughly, ensuring accurate evaluation of risks in alignment with established guidelines.
- Reduced loss ratios while maintaining competitive rates through diligent risk selection and adherence to company guidelines.
- Maintained compliance with regulatory requirements by staying updated on industry changes and adjusting policies accordingly.
- Coordinated cross-functional projects aimed at improving overall business performance through innovative problem-solving approaches.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
Education
Associates - Liberal Arts
Valencia College
Kissimmee, FLFOOD SERVICE MANAGER -
SERV SAFE CERTIFIED
Orlando, FLVocational - Real Estate
RHP Real Estate
Nashville, TNSkills
Customer Service
- Sales Training
- Sales Team Leadership
- Effective negotiation
- Brand representation
- Promotional sales events
- Interpersonal and written communication
- Professional Networking
- Contract Negotiations
- Customer Complaint Resolution
- Office Management
- Event Coordination
- Social Media Management
- Strong Problem Solver
- Microsoft Office
Office Management
Calendar Management
Event Coordination
Social Media Management
Document Preparation
Spreadsheet Creation
Business Correspondence
Administrative Support
Office Administration
Interpersonal Communication
Phone Etiquette
Strong Problem Solver
Business Writing
Mail Management
Staff Management
Risk Management
Payroll
Microsoft Office
Critical Thinking
Languages
Spanish
Limited Working
English
Native or Bilingual
Sertona Youth Ranch Board Member, Emeritus
Since age 12, I have had a passion for the Sertoma Youth Ranch and grew up camping and spending summers there volunteering and attending annual music festivals and nonprofit events. I later became a member, vendor coordinator, sales and marketing coordinator, site coordinator, and then later served as the event co-coordinator and grounds and maintenance coordinator for our 80 acre property. . My father inspired me to always serve others, as I would want to be served myself. My status with the SYR board became a reward for all my years of service with other community leaders and made a lasting impact on my leadership skills. Now operating under a new non-profit, I remain active with the new organization and spend my free time volunteering for their ranch work weekends and assisting administratively when necessary.
Timeline
Executive Administrative Assistant Sales/Marketing
Gaylord Palms Resort & Convention Center
05.2006 - 11.2012
Spa Supervisor
Gaylord Palms Resort & Convention Center
05.2004 - 09.2006
Owner/Operator
5 Points Auction
09.2002 - 11.2011
Sales & Marketing Coordinator
Gaylord Palms Resort & Convention Center
09.2002 - 05.2004
Food Service Worker
Gaylord Palms Resort & Convention Center
12.2001 - 09.2002
Underwriting Manager
Liberty Mutual
10.1999 - 12.2001
Associates - Liberal Arts
Valencia College
FOOD SERVICE MANAGER -
SERV SAFE CERTIFIED
Vocational - Real Estate
RHP Real Estate