Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Kenneth Stokes

Lake Forest,CA

Summary

Energetic and dedicated manager and sales representative Focused on customer service and building lasting relationships with our employees and clients. Reliable Sales Associate with strengths in customer service, friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales Associate

South County Outreach
Laguna Hills, CA
2015 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Increased purchase amounts by cross-selling with similar products.

Franchise Owner

Kitchen Tune-Up
Lake Forest, CA
01.1999 - 10.2004
  • Handled day-to-day business issues expertly to maintain efficient, successful operations.
  • Boosted business with successful marketing strategies and customer appreciation events.
  • Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
  • Built new business under Kitchen Tune Up brand, hiring employees and coordinating site preparations.
  • Ran efficient, profitable operations with consistent achievement of at least 100% of forecasted quota.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.

Sales Representative

Sears
Laguna Hills, CA
2010 - 2011
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Increased purchase amounts by cross-selling with similar products.
  • Obtained signatures for financial documents and internal and external invoices.

Education

Bachelor of Arts - Philosophy And Religious Studies

Franciscan University of Steubenville
Steubenville, OH
01-1999

Skills

  • Payment Processing
  • Order Processing
  • Client Account Management
  • Business Development
  • Sales Development
  • Upselling
  • Customer Needs Assessment
  • Reading Comprehension Skills
  • Problem-Solving Skills
  • Written and Oral Communication Skills
  • Meeting Deadlines
  • Energetic Self-Starter
  • Service-Oriented
  • Goal-Oriented
  • Store Opening and Closing
  • Reliable and Punctual
  • Professional Demeanor
  • Policy and Procedure Adherence

Affiliations

  • I enjoy golf, exercise and walking

Accomplishments

  • Repeatedly earned sales recognition from management earning Platinum and Gold awards
  • Repeatedly earned recognition for Customer Service with direct feedback from clients to management
  • Named Sales and Customer Sales Awards in consecutive years

Certification

  • Licensed in the State of California in home improvement industry

References

References available upon request.

Timeline

Franchise Owner

Kitchen Tune-Up
01.1999 - 10.2004

Sales Associate

South County Outreach
2015 - Current

Sales Representative

Sears
2010 - 2011

Bachelor of Arts - Philosophy And Religious Studies

Franciscan University of Steubenville

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Kenneth Stokes