Kenneth Summerlin

Under the direction of the Revenue Maximization Director/Title IV-E Program Director, develops implements and maintains an ongoing Division-wide quality assurance and performance evaluation process to measure, evaluate and assure quality and performance of the title IV-E and Children in Placement Medicaid Program areas. Develops and maintains a thorough knowledge of Division policies, procedures, practices, Federal and State laws and regulations, RevMax Protocols and procedures, data systems, Continuous Quality Improvement (CQI) processes, accountability and outcome measures. Conducts data gathering and analysis projects in support of management planning efforts. Creates and maintains a high performance environment characterized by positive leadership, a strong team orientation, clear communication with RevMax staff on quality of work performed; makes recommendations on quality and quantity of work performance, development opportunities by providing quality assurance data; and identifies and confers regularly on specific problem areas and actions necessary for improvement. Makes recommendations to Revenue Maximization/Title IV-E Director on improvement to current trends and developments identified in the field through QA reviews.

• Led a team of quality assurance professionals, ensuring timely completion of projects and adherence to industry standards.
• Improved overall product quality by implementing strict quality assurance protocols and streamlining processes.
• Recorded, analyzed, and distributed statistical information.
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
• Streamlined communication between departments by creating standardized reporting procedures for quality-related issues.
• Implemented statistical process control techniques to analyze trends and drive data-driven decision making within the department.

• Under direction of the Revenue Maximization/Title IV-E QA Supervisor, develops, implements and maintains an ongoing Division-wide quality assurance (QA) and performance evaluation process to measure, evaluate and assure quality and performance of the Title IV-E and Chidlren in Placement Medicaid Program areas. Develops and maintains a thorough knowledge of division policies, procedures, Federal and State laws and regulations, RevMax Protocols and procedures, data systems, Continuous Quality Improvement (CQI) processes, accountability and outcomes measures. Conducts data gathering and analysis projects in support of management planning efforts. Creates and maintains a high performance environment chracterized by positive leadership, a strong team orientation, clear communication with RevMax staff on quality of work performed; makes recommendations on quantity and quality of work performance, development opportunities by giving praise and constructive criticism; provides training; and identifies and confers regularly on specific problem areas and actions necessary for improvement. Makes recomendations to Revenue Maximization/Title IV-E Program Director on improvement to current trends and developments identified in the field through QA reviews..
• Audited activities of workers on production lines and shipping and receiving.
• Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
• Enhanced product quality by conducting thorough audits and identifying areas for improvement.
• Gathered and reviewed current data to determine areas in need of improvement.

• Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
• Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
• Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
• Mentored new teachers through observation, feedback, and professional development opportunities.
• Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
• Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
• Developed strong relationships with community partners to enhance educational opportunities for students.
• Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
• Increased operational efficiency, reviewing and optimizing departmental workflows.
• Enhanced team productivity by leading efforts for streamlining administrative processes.
• Oversaw project management, ensuring timely completion within budget constraints.
• Streamlined report generation processes, improving accessibility to critical business insights for decision-making.