Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Syzdek

Malta,

Summary


Professional retail manager with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

32
32
years of professional experience

Work History

Store Manager

Walgreen's
04.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Trained and guided team members to maintain high productivity and performance metrics.

Store Manager

Rite-Aid Pharmacy
11.1998 - 04.2019
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Store Manager

CVS Pharmacy
06.1993 - 11.1998
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employee.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Education

Business/Public Management

State University of New York
NY

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Friendly and positive
  • Outstanding communication skills
  • Employee training
  • Goals and performance
  • Policies and procedures

Timeline

Store Manager

Walgreen's
04.2019 - Current

Store Manager

Rite-Aid Pharmacy
11.1998 - 04.2019

Store Manager

CVS Pharmacy
06.1993 - 11.1998

Business/Public Management

State University of New York

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