Hi, I’m
Kenneth Talvo
Military
Jacksonville,Florida
Summary
Experienced military and professional with a decade of expertise in logistics, customer service, reservations, sales, and operations within established franchises. Proven track record of effective leadership, motivation, and inspiration for teams and customers. Exceptional communication skills, both verbal and written, with a keen eye for detail. Open-minded and receptive to new ideas and strategies for driving corporate or organizational goals. Fluent in English, Tagalog, Spanish, and Polish. committed to continuous self-improvement.
Skills
- MS Office Specialist 2024 (Word, Excel, PowerPoint, Outlook)
- Social Media Management (Facebook, Instagram, Google Skillshop)
- Social Media Marketing Content Strategist
- Website Development
- Financial Advisor
- Verbal Communication
- Global Combat Support System (GCSS)
- Forklift Certified
- Dispatcher
Logistics Operations
Work History
DOC Mission, FLARNG
Military Support Corrections Officer, and Team Leader
07.2023 - Current
Job overview
- Correlate support operations based on five national guard members to support the department of correction officers and sergeants in the orderly and safety operations of both the staff, and inmates
- Coordination’s with DOC officials in the placement of the soldiers in their ability to support the operations of the institution and facilitate as key role members during our 1600-0000 shift hrs.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- In support of DOC staff members in accountability, basic life support, and essentially the safety of the inmates in the Florida State Prison Institution
- The National Guard accounted support in positions of District 1 (NCO or Highest-Ranking Role), District 2, and Corridor E, Housing Dorm N, Housing Dorm O, AC Control, and Metal Detector
- My contribution as team leader is to elaborate the essence of understanding of all Rules and Regulations, and Procedures to all on duty soldiers as such, Florida State Statue 119.071.section
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Subsection (a) tittle 1., Department of Corrections, "Rules of Conduct", Rule 33-208.002
- Florida State Prison Policy DC6-288, "Policy and Procedures" General Post Orders FSP 002 Sub guidance policies DOC602 039 "Key Control and locking Systems Procedure" and DOC602 006
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
SWB Mission, FLARNG
Tittle 10, NCO. U.S CBP Support Agent
03.2022 - 11.2022
Job overview
- In Support of the United States Customs and Border Protection Support Agent, the Florida Army National Guard, supported the U.S
- CBP Agents in attending and patrolling the New Mexico/El Paso Texas border following all CCIR and U.S Migrant Protection Protocols, and Reporting and Safety procedures in handling all Immigration mitigations and approach protocols of the (DHS) Department of Homeland Security
- As an NCO, I was the Sergeant of the Guard, ensuring all soldiers in support of the mission had all Personal Inspection Items to ensure efficiency and success of the mission
- Assured all soldiers were mentally, physically, and emotionally ready ensuring overall welfare of the soldiers
Active Army Reserve Component
Tittle 10. NCO, and Mayor Cell Support, DPTA Poland
01.2021 - 12.2021
Job overview
- Basic Operations Support – Infrastructure – Management with well advised knowledge in specifics to Army in Europe regulations elaborated as such: Facilities management– developing progressive improvisions in ensuring military base standards uphold all foreign environmental, property/vehicle hazardous equipment, safety, training, DFAC conditions for all civilian and servicemembers staying on base are inherence to Army in Europe and Africa Safety Program Management AE Regulation 385-10 and in living Facility Utilization Management with adherence to AE Regulation 405-15 and Support Operations using LOGCAP Guidelines
- Including the provisions and rules implemented by KBR and HS contracting and performance recognitions are well understood and completed by all departments of contracting and followed to stupendous articulation of the contracted agreement of all KBR, HS, and European Command comply to prevent all current and future projects to finance deficiency and progression of the base
- Morale Welfare and Recreation (MWR) Program and facilities manager - Ensure logistical plans are well established and effectively communicated at all levels to mitigate the negative effects of planning to provide resources in support of the MWR in providing quality of life services for all Soldiers
- Services such as MWR and Gym Facilities are provided in good standing with accordance to Family AE 215-1
- Range/Training Liaison – acted as the head coordinator for Drawsko Pomorskie, Poland in support of all training exercises with both Host Nation (HN) coordination and 21st Theater Sustainment Command and subordinate regional support groups (RSG) and company exercises following all authorizations and limitations provided by the Training Support guidance of AE Regulations 350 – 220
- Motor Pool/Environmental Safety Officer – Establish all safety precautions in and around all areas of the base to include parking safety, HN supply deliveries, an military exercise convoy movement entrance and exit procedures following all AE 55 – 1, 58 – 1, and AR 750 – 1 rules and regulations
State Logistics Response Center
Operations/Warehouse Agent
09.2016 - Current
Job overview
- Customer Service Operations Support working with Federal Emergency Management Agency (FEMA) and their Incident Management Assistance Team (IMAT)
- Directly worked in the Operations Center creating solutions by working with more than 100 transportation companies, and the logistics in ensuring the Food, Water and materials needed get to local and large corporations to support the state of Florida
- Ensuring logistical operations were in flow in the Shipping and Handling Department of the warehouse
- Ensured all transportation and Bill of Ladings, and Documents were correct with invoices and proper documentations were intact during any State of Emergency Operations
- Worked in several Hurricanes like, Mathew (2016), Irma (2017), Michael (2018), Dorian (2019)
- Federal State of Emergency, COVID-19
US Army National Guard
Automated Logistic Specialist
11.2013 - Current
Job overview
- The automated logistical specialist supervises and performs management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issue and maintains equipment records and parts
- Duties include, Establish and maintain stock records and other documents such as inventory, materiel control, accounting and supply report, maintain automated and manual accounting records, posts receipts and turn-ins and performs dues-ins and dues-outs accounting, Correct error and exception documents, Review and verify quantities received against bills of lading, contracts, purchase requests and shipping documents, Unload, unpack, visually inspect, count, segregate, palletize and store incoming supplies and equipment, Maintain stock locator system and administer document control procedures, Repair and construct fiberboard or wooden containers
Florida Army NG
Honor Guard Ceremonial Guardsman
07.2017 - 09.2019
Job overview
- Represented the United States Flag to honored families of the deceased military brothers and sisters in all public and national cemeteries in the South Florida Region
- Held military honors presenting the National Anthem, Flag Fold, and Seven Guard 21 Gun Salute
- Held National Honorary Ceremonies like the Stoneman Douglass High School Army Honorary ARJROTC Cadet Peter Wang, Alaina Petty, and Martin Duque on February 20, 2018
- Represented to 30+ Veterans in the MIAP (Missing In America Project)
St. Andrews Country Club
Food Server/Runner/Busser, Event Coordinator
11.2014 - 05.2019
Job overview
- Offer customer service to people with attention to need of taking customer food orders, facilitating drink orders between the customers and the bar, suggest menu items to customers
- As a food server and waitress, they must have the ability to memorize menus to give expert knowledge in their menu to emphasize customer service satisfactory
- Have a certain personality and characteristics like high end standards of work ethic and enthusiasm to generate a safe and friendly environment for all customers
Royal Legacy Consulting
Account Executive/Sales Leader
10.2018 - 12.2018
Job overview
- Company Overview: A Fortune 400 company working with AT&T
- Became one of the highest selling Sales Representative with the promotion in as little as two weeks
- Maintained a high level of customer service satisfactory with 99% total satisfactory with products sold with only 1 return and an estimate of $12,000 in AT&T Products
- Trained newly incoming sales representatives, company and personal techniques to increase income flow and professional development
- A Fortune 400 company working with AT&T
St. Andrews Country Club
Reservation Specialist
11.2014 - 05.2017
Job overview
- Make new reservation, changes and cancellation, for any future or current guest arriving at any of the seven resorts manage by Island One
- Responsible for handling inbound call for non-owners and owners, handle all fix and float owners’ inquiries, process confirmation documents and sending out in a timely manner
- Provide timely response through all channels of communication with internal and external guests
- And supporting and implementing initiatives that support reaching and exceeding company objectives
856th QM SPT CO
Administration/Supply Technician
11.2016 - 04.2017
Job overview
- Performs a variety of technical and paraprofessional duties in support of centralized procurement, personnel, budget and administrative functions or in support of projects or programs; assists administrative and analytical personnel in researching, compiling and reviewing information; develops and maintains databases and spreadsheets
- To include essential duties and responsibilities with such, the ability to research information, and assemble data, prepare statistical and narrative reports, promotional materials, develop forms with database with spreadsheets
- Administrative personal must have the ability to resolve difficult or sensitive customer service inquiries or problems
- Prepare and process administrative documents, to include personal actions, requisitions, and contracts; prepare documents for personal, and purchasing
- Aid in administering and coordinating special events
Duffy’s Sports Bar and Grill
Food Runner, Food Expeditor, Line Cook
01.2016 - 12.2016
Job overview
- Executed high quality control presentation of food orders to ensure high satisfactory of customers
- Made sure servers were getting fast but correct orders to customers on a timely matter especially making split second decisions on stressful situations serving over 200 pleased customers a day
- Reorganized kitchen to make food production efficient by securing food inventory and strategic placement for all staff members easier to meet customer demands
- Help servers and server assistance obtain a cleanliness, and fun environment/high-energy impressions
- Following all OSHA safety environment procedures and policies at hand
Benchmark Entertainment
Warehouse Associate
05.2016 - 07.2016
Job overview
- Provided knowledge in Logistics, Inventory control, Material Coordination in accordance with receiving, tracking, product flow, and sustainment of arcade machine materials
- Knowledgeable in various departments of warehouse functions especially with arcade materials conducting parts, technical building, material building, and operations of arcade mechanism
- Had the ability to operate all lifting equipment for material handling
- Proficient in working with inventory systems and performing related documentation like department inventory materials, and technician orders of parts
- Constructed numerous strategies to supervisors and general managers to increase product flow in a smaller time frame
Global Combat Support System Army (GCSS Army)
09.2014 - 12.2014
Job overview
- Company Overview: GCSS-Army is the tactical unit/installation logistic and financial system for the U.S
- Army
- GCSS-Army is an Enterprise Resource Planning (ERP) solution that will track supplies, spare parts and organizational equipment
- GCSS-Army is an Enterprise Resource Planning (ERP) solution that will track supplies, spare parts and organizational equipment
- It will track unit maintenance, total cost of ownership and other financial transactions related to logistics for all Army units
- This modernized application will subsume outdated Standard Army Management Information Systems (STAMIS) that are not financially compliant and integrate about 40,000 local supply and logistics databases into a single, enterprise-wide authoritative system
- When fully deployed, GCSS-Army will affect every supply room, motor pool, direct support repair shop, warehouse, DOL and property book office in the Army, improving efficiency and visibility
- The system utilizes web-based capability to provide users access to information and exchange operational data related to tactical maintenance, materiel management, property accountability, tactical financials and other related sustainment functional areas
- GCSS-Army integrates tactical logistics enterprise information for leaders and decision-makers to provide a single maneuver sustainment picture to manage combat power
- GCSS-Army is the tactical unit/installation logistic and financial system for the U.S
- Army
- GCSS-Army is an Enterprise Resource Planning (ERP) solution that will track supplies, spare parts and organizational equipment
Cutco/ Vector Marketing
Product Flow/Customer Service Manager
06.2012 - 11.2014
Job overview
- Ensure a consistent flow of product to the sales floor at all times
- Handle and resolve daily customer service activities
- Obtain resolution to all customer originated product and service claims
- Recruit interview candidates for hire
- Schedule, supervise, trained and prepare new hires to provide excellent customer service according to company’s standards and policies
- Maintain the highest levels of customer service and employee- customer relations
- Balance end of day transactions and prepare cash deposits
Education
American InterContinental University
Bachelors from Business Management w/Specialization in Entrepreneurship
01.2019
American InterContinental UniversitySchaumburg, IL
Associate of Arts from Business Administration And Management
06-2017
Lake Worth High SchoolLake Worth, FL
High School Diploma
01.2014
University Overview
- Honoree of Daughters of the American Legion, 2014.
- Honoree of Kitty Hawk Honor Society est. 11 Feb 1978.
- Daughters of the American Legion Scholarship Recipient
- Ranked in Top 11% of class
- 3.9 GPA
- Professional Development: Microsoft Office Specialist, 2014.
- Professional Development: Quickbooks Certification, 2014.
- Professional Development: Accounting I & II
- Professional Development: Computer Engineering.
Accomplishments
- Started a Business for teaching, Personnel and Professional Development.
- Tony Robins Coaching Skills in development in the Knowledge Industry.
- Collaborated with team of 5 in the development of Basic Base Life Support during United States Army/European Operation Atlantic Resolve, 2021.
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Spanish
Professional Working
Tagalog
Native or Bilingual
Overview
12
years of professional experience
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