Kenneth Tanner

• Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
• Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
• Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
• Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
• Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
• Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
• Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
• Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
• Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
• Managed inventory control, cash control, and store opening and closing procedures.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

On-site active management of main/important shifts (large groups, high occupancy check-ins/check-outs, VIP visits)

• Ensure company policy and procedures are upheld
• Ensure site operation guidelines are upheld
• Site Staff Management
• Ensure highest levels of customer service are maintained
• Develop team customer service skills
• Ensure all personnel are always in proper uniform
• Site scheduling and adjustments
• Site staff Training
• Begin shift with safety item/reminder of day
• Site client Relations
• Attend hotel meetings to review occupancies/groups in coming weeks
• Check in with managers to get outside input on team performance
• Maintain supplies and equipment
• Track via pre/post shift check lists
• Communicate back to administration any needs or deficiencies for replacement
• Main on-site contact for dealing with escalations (lost keys, damaged vehicles, staff issues, etc.)
• Maintain records and logs of work performed and materials and equipment used.
• Resolve issues between employees and customers using company policies.
• Assume responsibility for personnel deployed to work site.
• Manage team of 30-50 employees

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.

• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
• Maintained and updated project related documents.
• Improved success of program by making proactive adjustments to operations.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Identified risks and developed mitigation plans.
• Maintained average weekly revenue of $135 per bed
• Managed up to about 75 residents, and 6 staff members.
• Reported all revenue to accounting

• Packed moving truck
• Drove 26 foot box truck
• Managed teams up to 15 employees
• Lead team and keep them motivated.
• Ensured that all job task are performed correctly and safely
• Provided best customer service
• Made sure all team members were showing up with proper uniform
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Set overall vision and provided team leadership.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Checked equipment to determine if maintenance was required

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.
• Increased sales by offering advice on purchases and promoting additional products.
• Surpassed sales objectives by cultivating productive client partnerships.
• Expanded customer base and boosted profit within product line.
• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Increased sales by 10%
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Built strong relationships with customers and resolved any customer complaints

• Welded pipe using FCAW ranging from 28” to 218”
• Used cutting torch.
• Complied with OSHA regulation
• Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
• Welded in flat, horizontal, vertical and overhead positions.
• Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
• Fabricated shop parts directly from blueprints.
• Inspected welds and checked critical measurements to meet specifications.
• Prepared welding equipment to perform advanced welding work.
• Chipped off excess weld, slag and spatter using hand tools.
• Maintained correct arc length and movement speed to form specified fusion depth and bead.