Kenneth Taylor

Serve as the primary point of contact for assigned customer accounts.
Build and maintain strong, long-term relationships to ensure customer satisfaction and loyalty.
Address and resolve customer complaints or escalations efficiently.
Coordinate with internal departments to ensure timely and effective solutions.
Monitor customer accounts for service quality, billing accuracy, and contract compliance.
Update account information and ensure data integrity in CRM systems.
Identify opportunities to upsell or cross-sell products and services.
Track account performance metrics such as retention, satisfaction scores, and resolution times.
Provide regular reports and insights to management.
Participate in training and development to stay current with products, services, and best practices.
Ensure all customer interactions comply with company policies and regulatory standards.
Maintain detailed records of communications and resolutions.
Take ownership of high-priority or unresolved customer concerns.
Provide timely and empathetic resolution to complex problems.
Act as the bridge between customers and internal departments (e.g., technical support, billing, operations).
Ensure cross-functional collaboration to resolve issues efficiently.
Share feedback with leadership to improve products, services, and customer experience.
Participate in training and development to stay current with tools and best practices.
Ensure all actions align with company policies, service level agreements (SLAs), and regulatory requirements.
Coaching my teammates on order entry for Xfinity mobile and explaining how to up sell products.
Coaching teammates on Einstein/CSG operating systems for documentation/order entry.
Assisting my supervisor with call backs when a customer request to speak with a supervisor having the ability to lead the way and de-escalating all situations providing the best resolution.
Taking the lead volunteering for special projects and doing personal coaching with my teammates to help exceed dept goals.

Reach out to existing customers to promote products or services.
Follow call scripts and sales pitches tailored to customer needs.
Identify sales opportunities and convert leads into customers.
Meet or exceed daily/weekly/monthly sales targets.
Build rapport with customers to encourage repeat business.
Maintain accurate records of customer interactions in CSG systems.
Stay updated on product features, pricing, and promotions.
Confidently answer customer questions and handle objections.
Adhere to company policies, scripts, and legal regulations (e.g., Do Not Call lists).

Maintain high standards of professionalism and call quality.
Provide feedback on customer trends and campaign effectiveness.
Submit daily reports on call outcomes and sales performance.

Supported team members in achieving shared goals, contributing to a collaborative work environment by doing private coaching of products and assisting with order entry.

Assisting customers with billing issues for new phones and reviewing sales and gross profit reports to determine options for increasing market growth.

Observed each employee's strengths and initiated mentoring program to improve areas of weakness

Trained and guided team members to maintain high productivity and performance metrics.

Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Reviewed sales and gross profit reports to determine options for increasing market growth

Observed each employee's strengths and initiated a mentoring program to improve areas of weakness

Trained and guided team members to maintain high productivity and performance metrics

Managed store organization, maintenance, and purchasing functions

Completed routine store inventories

Boosted employee retention rates by fostering positive work environment, providing growth opportunities, and offering competitive compensation packages.

Achieved or exceeded financial goals on a regular basis by controlling expenses, optimizing schedules, and regulating inventory usage.

Leveraged data and analytics to make informed decisions and drive business improvements.

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Developed strong working relationships with staff, fostering a positive work environment.

Facilitated clear communication between employees and upper management through regular meetings and updates.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Made hiring recommendations to increase company's productivity and profitability with quality workers.

Streamlined inventory management for improved product availability and reduced waste.

Increased repeat clientele through personalized follow-up communications after each consultation or sale.

Collaborated with team members for successful promotional events, boosting store revenue.

Provided makeup application services for special occasions such as weddings or proms, solidifying our reputation as a reliable source for beauty needs.

Managed efficient cash register operations.

Listened to customer needs and desires to identify and recommend optimal products.

Built customer loyalty and retention by delivering excellent shopping experiences.