Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline

Kenneth Theng

Burnsville,MN

Summary

Focused and reliable when working for any type of job. Very versatile, can be put in any situation and learn to adapt to that environment to be a good team player.

Proven history of great customer service and conflict resolution ideas. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience

Work History

Waiter/Cook

Van Ngo
03.2022 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Inspected dishes and utensils for cleanliness.
  • Can play multiple roles in the restaurant as needed for certain days.

Assistant Head Chef

Doungtu Ngo
06.2021 - 03.2022
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained well-organized mise en place to keep work consistent.
  • Worked quickly and efficiently, even if understaffed
  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Forecasted supply needs and estimated costs.
  • Trained Employees for efficiency

Head Waiter/Waiter

Doungtu Ngo
06.2018 - 02.2022
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Maintained message content, tone and emotion as closely as possible.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Trained any new employees for efficiency

Education

Bachelor of Arts - Management Information Systems

Augsburg College, Minneapolis, MN
06.2023
  • Academic Scholarship Recipient


  • Relevant Coursework: Python, Principals of Business(Excel), Principals of Marketing
  • Professional Development: Internship class

Minor - Business Analytics

Augsburg College, Minneapolis, MN
06.2023
  • Academic Scholorship Scholarship Recipient
  • Relevant Coursework: Principal of Business

Associate of Arts -

Normandale Community College, Bloomington, MN
06.2022
  • Dean's List [2021-2022]
  • 3.8 GPA
  • During Post Secondary Education Option(PSEO)

Skills

  • Cool Under Pressure
  • Team Player
  • Conflict and Complaint Resolution
  • Dining Room Cleaning and Upkeep
  • Guest Relations Management
  • Work Task Prioritization
  • Cashier Abilities
  • Schedule Optimization
  • Answering Phones
  • Teamwork and Collaboration
  • Versatile with jobs and positions
  • Python and Excel Spreadsheets

Languages

Vietnamese
Limited Working
Cambodian
Elementary

Timeline

Waiter/Cook - Van Ngo
03.2022 - Current
Assistant Head Chef - Doungtu Ngo
06.2021 - 03.2022
Head Waiter/Waiter - Doungtu Ngo
06.2018 - 02.2022
Augsburg College - Bachelor of Arts, Management Information Systems
Augsburg College - Minor, Business Analytics
Normandale Community College - Associate of Arts,

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