Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kenneth Thomas Jr

Summary

Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Valet Attendant

SP Plus Parking
08.2021 - 09.2023
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Entered guest vehicle information and location in computerized valet parking system.

Contact Center Representative

HGI Global
06.2020 - 07.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Valet Attendant

PMSI Omni Riverfront
08.2018 - 03.2020
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
  • Answered guest's questions about property amenities and services.

Valet Attendant

Gopark Cambria Hotel
09.2017 - 05.2018
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.

Valet Attendant

Harrah's Casino New Orleans
07.2015 - 10.2017
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Established positive guest relationships through consistent delivery of excellent customer service.

Education

Bachelor of Science - Business Administration

Southern University At New Orleans
New Orleans, LA
05.2018

Skills

  • Customer Satisfaction
  • Valet Services
  • Guest Flow Management
  • Account Management
  • Issue Resolution
  • Quality Standards

Certification

  • IA Certification , USAA - January 20, 2023 - Jan 2026
  • IA Property Certification, State Farm -January 30, 2023
  • California Fair Claims Practices, Alacrity - January 30, 2023

Timeline

Valet Attendant

SP Plus Parking
08.2021 - 09.2023

Contact Center Representative

HGI Global
06.2020 - 07.2021

Valet Attendant

PMSI Omni Riverfront
08.2018 - 03.2020

Valet Attendant

Gopark Cambria Hotel
09.2017 - 05.2018

Valet Attendant

Harrah's Casino New Orleans
07.2015 - 10.2017

Bachelor of Science - Business Administration

Southern University At New Orleans

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Kenneth Thomas Jr