Kenneth Thompson
Yakima
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Ecom Agent
Costco
10.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Front Desk Agent
High Desert Hotels
01.2023 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Peeler Room Assistant
Crunch Pak
03.2015 - 01.2023
- Balanced speed with precision during the peeling process, resulting in consistently high-quality output meeting client expectations.
- Enhanced peeling efficiency by implementing innovative techniques and equipment.
- Identified areas for improvement in the peeling process, proposing solutions that increased overall efficiency.
- Performed thorough visual inspections of produce before and after processing, removing any defective items from the production line.
- Collaborated with team members to achieve daily production targets in a timely manner.
- Trained new employees on proper peeling techniques, equipment usage, and safety protocols.
Education
No Degree - IT Network Security
Yakima Valley Community College
Yakima, WANo Degree - Criminal Justice
Yakima Valley Community College
Yakima, WASkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Organizational skills
- Goal-oriented mindset
- Documenting information
- Clear communication
Timeline
Ecom Agent
Costco
10.2024 - Current
Front Desk Agent
High Desert Hotels
01.2023 - 10.2024
Peeler Room Assistant
Crunch Pak
03.2015 - 01.2023
No Degree - IT Network Security
Yakima Valley Community College
No Degree - Criminal Justice
Yakima Valley Community College
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