Hi, I’m
Kenneth Tolbert
Austin,TX
Summary
- Exceptional ability to promote company success by being courteous to clients, company associates through a professional appearance, and by having a positive attitude.
- Effective attention to detail, research, organizational skills, and problem solving.
- Comprehensive understanding of industry regulations.
- Outstanding leader who inspires coworkers and build strong working relationships with a diverse range of colleagues in both individual and team settings.
- Skilled communicator, adept at deftly explaining complex account related issues to a wide range of clientele.
Overview
17
years of professional experience
Work History
Charles Schwab & Company
Senior Advisory Relationship Specialist
08.2016 - 01.2023
Job overview
- Create and maintain relationships between Advisory firms and their clients with Schwab's products and services
- Educating advisors with navigation, organization, executing trades, and problem solving on Schwab Advisor Center platform
- Responsible for selected high net worth advisory firms as main point of contact
- Teamwork through coordination with team members by creating new ideas, brainstorm sessions, solution techniques, and learning new programs.
- Managed approximately 35 incoming calls, emails, and faxes from advisors
TIAA-CREF
Individual Retirement Consultant
06.2011 - 10.2015
Job overview
- Business development with existing clients and prospective clients, responsible for consolidating new assets to the firm and selling advice and guidance solutions
- Communicating details of the firm's retirement accounts and plans, after tax investments, insurance plans, payment flexibility, investment choices, and overall retirement and financial issues to individual, institutional and prospective participants
- By continually thinking 'Outside of the box,' I am able to help clients with a multitude of issues
- Subject Matter Expert responsible for communicating policy and procedural changes to team members.
TD Ameritrade
Affluent After Hours
12.2010 - 05.2011
Job overview
- Establish and maintain new accounts
- Offer high quality customer service
- Handled margin accounts
- Follow up on leads from potential clients
- Carry out trades for customers
- Send necessary paperwork and correspondence
- Manage clients retirement accounts (Traditional, SEP, Roth, 401K)
- Very successful BLR conversion percentage rate, one of top team performers on every quarter basis
- Proven track record that meets or exceed company quarter individual performance targets and goals
- 4th quarter 2009 was awarded high performer, 100% client satisfaction surveys in 1st quarter 2010.
TD Ameritrade
Investor Services (Apex Trader)
05.2006 - 12.2009
Job overview
- Establish and maintain new accounts
- Offer high quality customer service in professional manner
- Handled margin accounts
- Follow up on leads from potential clients
- Carry out trades for customers
- Send necessary paperwork and correspondence
- Manage clients retirement accounts (Traditional, SEP, Roth, 401K)
- Very successful BLR conversion percentage rate, one of top team performers on every quarter basis
- Proven track record that meets or exceed company quarter individual performance targets and goals
- 4th quarter 2009 was awarded high performer, 100% client satisfaction surveys in 1st quarter 2010.
Education
University of North Texas, Denton, TX
Bachelor of Science from Emergency Administration
04.2016
University Overview
- Member of Student Veterans Association (SVA)
- GPA: 3.1
Tarrant County College, Fort Worth, TX
Associate of Arts
05.2006
Skills
- MS Office (Excel, PowerPoint, Word, Access)
- Bloomberg
Military And Awards
Served proudly as a U.S Navy non-commissioned officer from 2000-2004, Global War on Terrorism Service and Expeditionary Medal., Sea Service Deployment Ribbon.
Licenses Certificates Volunteer Work
- Financial Industry Regulatory Authority Series 7 and 63
- Life and Health and Annuities in all 51 state jurisdictions
- IS-00922 App of GIS for Emergency Management
- Salvation Army Volunteer
Timeline
Senior Advisory Relationship Specialist
Charles Schwab & Company
08.2016 - 01.2023
Individual Retirement Consultant
TIAA-CREF
06.2011 - 10.2015
Affluent After Hours
TD Ameritrade
12.2010 - 05.2011
Investor Services (Apex Trader)
TD Ameritrade
05.2006 - 12.2009
University of North Texas
Bachelor of Science from Emergency Administration
Tarrant County College
Associate of Arts
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