With a proven track record at Savannah River Nuclear Solutions LLC, I've honed my expertise in concrete repair and foundation work, significantly enhancing project aesthetics and efficiency. My dedication to quality and safety, coupled with my excellent work ethic and effective prioritization skills, ensures client satisfaction and team productivity in every project I undertake.
Overview
19
19
years of professional experience
Work History
Cement Mason
Savannah River Nuclear Solutions LLC.
01.2023 - 11.2023
Contributed to increase in positive online reviews by focusing on quality, safety, and client satisfaction.
Increased team productivity by maintaining a clean and organized work area, ensuring access to necessary tools and materials.
Achieved desired aesthetic outcomes via expert application of various decorative finishes such as colored concrete or stamped patterns.
Contributed to project success by coordinating with other construction professionals, such as architects and engineers, to ensure accurate execution of plans.
Demonstrated versatility with experience in various types of cement masonry projects, including commercial, residential, and industrial settings.
Mentored new hires on best practices in cement masonry work, enhancing overall team performance levels over time.
Identified correct materials for surface finish such as power trowel or abrasive stone.
Monitored weather for optimal conditions for concrete pouring.
End of Line Operator
Morgan Advanced Materials
08.2022 - 01.2023
Monitored production line to ensure smooth and efficient workflow.
Assisted in troubleshooting equipment issues to minimize downtime.
Operated machinery with precision, maintaining quality standards.
Improved workplace safety by adhering to established guidelines.
Supported team by coordinating tasks and sharing workload.
Followed company protocols for efficient and safe operations.
Met production targets by working diligently and efficiently.
Ensured compliance with safety regulations, minimizing risks.
Cement Finisher
Dn Tanks
05.2021 - 08.2022
Supported other construction teams by preparing subgrade surfaces for proper drainage before starting any concrete work.
Completed projects on time by efficiently spreading, leveling, and smoothing concrete using various tools.
Ensured durable and high-quality finishes with the proper application of sealing agents and curing processes.
Reduced waste by accurately estimating material requirements for various types of concrete work.
Improved overall project aesthetics with precise placement of expansion joints and control joints in concrete surfaces.
Preserved historical structures with specialized restoration techniques that maintained the original aesthetic while improving structural integrity.
Increased job site efficiency through the regular maintenance and cleaning of equipment including trowels, screeds, and floats.
Delivered long-lasting, aesthetically pleasing surfaces through the application of stamped concrete patterns, colored stains, and polished finishes.
Collaborated with team members to complete complex projects such as decorative surfaces, stairs, and ramps.
Assisted in building foundations by setting up forms, placing rebar reinforcement, and pouring concrete as required.
Cement Finisher
Savannah River Nuclear Solutions LLC.
09.2019 - 05.2021
Enhanced skill set through continuous learning about new techniques, tools, or materials relevant to cement finishing.
Supported other construction teams by preparing subgrade surfaces for proper drainage before starting any concrete work.
Completed projects on time by efficiently spreading, leveling, and smoothing concrete using various tools.
Ensured durable and high-quality finishes with the proper application of sealing agents and curing processes.
Reduced waste by accurately estimating material requirements for various types of concrete work.
Increased job site efficiency through the regular maintenance and cleaning of equipment including trowels, screeds, and floats.
Preserved historical structures with specialized restoration techniques that maintained the original aesthetic while improving structural integrity.
Collaborated with team members to complete complex projects such as decorative surfaces, stairs, and ramps.
Assisted in building foundations by setting up forms, placing rebar reinforcement, and pouring concrete as required.
Cement Finisher
Savannah River Site (mox Project)
11.2014 - 01.2018
Enhanced skill set through continuous learning about new techniques, tools, or materials relevant to cement finishing.
Supported other construction teams by preparing subgrade surfaces for proper drainage before starting any concrete work.
Completed projects on time by efficiently spreading, leveling, and smoothing concrete using various tools.
Ensured durable and high-quality finishes with the proper application of sealing agents and curing processes.
Reduced waste by accurately estimating material requirements for various types of concrete work.
Maintained a safe work environment by adhering to safety guidelines and utilizing protective gear during tasks.
Increased job site efficiency through the regular maintenance and cleaning of equipment including trowels, screeds, and floats.
Assembler
Bennett Building Systems
05.2012 - 08.2014
Increased production efficiency by assembling components quickly and accurately.
Enhanced workplace safety by maintaining a clean and organized work area at all times.
Maintained high-quality standards with thorough inspections of assembled parts.
Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Call Center Representative
Teleperformance USA
02.2010 - 03.2012
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Center Team Lead
Sitel
03.2007 - 12.2009
Responded to team support questions quickly to maintain call center efficiency.
Handled advanced issues with calm, knowledgeable and professional approach.
Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
Evaluated individual agent performance regularly, identifying areas for improvement and creating targeted action plans accordingly.
Machine Operator
Glit Microtron
08.2004 - 09.2006
Followed detailed instructions to operate machines with accuracy and produce quality products.
Set up and adjusted equipment and properly configured machines for daily operation.
Complied with company and OSHA safety rules and regulations.
Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Operated various types of machinery, contributing to the successful completion of diverse projects.
Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Set up and ran machinery to produce exceptional products for industrial needs.
Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Education
Certificate - Masonary Trade
BAC Local 8
Atlanta, GA
06-2017
High School Diploma -
Jefferson County High School
Louisville, GA
05-2004
Skills
Excellent work ethic
Hand troweling
Concrete repair
Foundation work
Effective prioritization skills
Power trowel operation
Work order and project planning
Attentive to detail
Skilled in maintenance and organization
Reliable and consistent
Inventory management
Timeline
Cement Mason
Savannah River Nuclear Solutions LLC.
01.2023 - 11.2023
End of Line Operator
Morgan Advanced Materials
08.2022 - 01.2023
Cement Finisher
Dn Tanks
05.2021 - 08.2022
Cement Finisher
Savannah River Nuclear Solutions LLC.
09.2019 - 05.2021
Cement Finisher
Savannah River Site (mox Project)
11.2014 - 01.2018
Assembler
Bennett Building Systems
05.2012 - 08.2014
Call Center Representative
Teleperformance USA
02.2010 - 03.2012
Call Center Team Lead
Sitel
03.2007 - 12.2009
Machine Operator
Glit Microtron
08.2004 - 09.2006
Certificate - Masonary Trade
BAC Local 8
High School Diploma -
Jefferson County High School
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