Dependable and detail-oriented. Committed to maintaining safety standards and delivering exceptional customer service while training others to uphold these values.
Overview
17
17
years of professional experience
Work History
Truck Driver
Swift Transportation
Winter Haven, FL
06.2019 - Current
Operated Class A trucks across regional routes, ensuring timely deliveries and adherence to schedules.
Conducted pre-trip and post-trip inspections to maintain safety and compliance standards.
Navigated complex routes using GPS technology to optimize fuel efficiency and reduce travel time.
Maintained accurate logs of driving hours, vehicle maintenance, and delivery confirmations per regulatory requirements.
Trained new drivers on company protocols, safety measures, and efficient driving practices.
Coordinated with dispatchers to resolve issues affecting route execution and customer satisfaction.
Implemented best practices for load securing, enhancing cargo safety during transport.
Operated with safety and skill to avoid accidents and delays.
Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Maintained daily, legible DOT log book and submitted corresponding documents.
Assistant Deli Manager
Publix Supermarket
Orlando, FL
03.2014 - 04.2019
Oversaw daily operations of deli department, ensuring compliance with health and safety regulations.
Trained and mentored team members on food preparation and customer service standards.
Managed inventory control, minimizing waste and optimizing stock levels for efficient operations.
Implemented product displays to enhance customer engagement and drive sales growth.
Analyzed sales data to identify trends and adjust product offerings accordingly.
Coordinated staff schedules to ensure adequate coverage during peak hours and special events.
Resolved customer complaints effectively, maintaining high levels of satisfaction within the deli section.
Trained new team members in proper food handling techniques, equipment usage, and company policies.
Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
Enhanced customer satisfaction by providing exceptional service and product knowledge.
Kitchen Manager
Sam Snead's Tavern
Maitland, FL
09.2009 - 02.2014
Oversaw daily kitchen operations, ensuring compliance with health and safety standards.
Managed inventory control, reducing food waste through efficient stock rotation.
Trained and mentored staff on culinary techniques and customer service excellence.
Developed menus in collaboration with chefs to enhance customer satisfaction and profitability.
Implemented process improvements that increased kitchen efficiency and reduced prep time.
Coordinated with suppliers to ensure quality ingredients while negotiating favorable terms.
Monitored food quality and presentation, maintaining high standards for dining experiences.
Led team meetings to foster communication, encourage feedback, and drive continuous improvement initiatives.
Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Education
Associate of Science - Culinary Arts, Pastry Arts, Food Service Mgmt.
Johnson & Wales University
Providence, RI
05-1983
High School Diploma -
Bellows Free Academy
St. Albans, VT
06-1981
Skills
Safe driving
Strong work ethic
Self-motivation and discipline
Safe driving practices
Dependable and reliable
Attention to detail
Customer-oriented
Assisting customers
Timeline
Truck Driver
Swift Transportation
06.2019 - Current
Assistant Deli Manager
Publix Supermarket
03.2014 - 04.2019
Kitchen Manager
Sam Snead's Tavern
09.2009 - 02.2014
Associate of Science - Culinary Arts, Pastry Arts, Food Service Mgmt.