Kenneth Turner
Summary
Innovative professional with progressive and diverse experience providing exceptional customer service resulting in customer retention. Well versed in conflict resolution and resolving customer grievances in leadership positions that include, retail management, higher education office-administration as well as retail and business sales. Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information along with being able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor.
Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering supportive environment.
Overview
21
21
years of professional experience
Work History
Master Social Worker
Mobile County Public Defender’s Office
02.2024 - Current
- Interview and assess client’s needs and mental health for effective case management utilizing strengths-based biopsychosocial assessments
- Obtain psychiatric, medical, substance abuse and educational records; gather collateral information from clients’ support systems
- Develop treatment/reentry plans and interventions with clients based on his/her goals and legal conditions
- Collaborate with outside organizations - Alabama Department of Mental Health, State Certified and Faith Based Treatment Facilities, and AltaPointe Health
- Make appropriate referrals to outside service providers, advocate for clients, develop reentry plans, utilize evidenced based therapeutic interventions to provide individual trauma focused brief therapy CBT, ACT and Motivational Interviewing
- Provide clinical opinions and recommendations to clients’ attorneys and/or the court; Appear in court, at attorneys’ requests, to provide pertinent information for mitigation and sentencing advocacy
- Assist in cultivating and maintaining positive, collaborative relationships with community programs, social service providers, and treatment centers
- Provide support and psychoeducation to clients and their support systems
Clinic Manager
Eastern Shore Medical Weight Loss
07.2020 - 02.2024
- Manage the operations of the clinic
- Manage the doctors scheduling
- Perform consultations and needs assessments
- Performing counseling sessions
- Coach and develop staff
- Manage clinic inventory
- Administer intramuscular injections
- Ensure adherence to all HIPAA, and OSHA protocols
Master of Social Work Intern (600-Hours)
Mobile County Public Defender’s Office
05.2023 - 12.2023
- Conducted intake assessments
- Gathered mental health, medical, substance abuse and educational records as well as collateral information from clients’ support systems to assist in treatment plans, mitigation and sentencing advocacy
- Shadowed and assisted supervisor in all of the duties outlined above in present position
Master of Social Work Intern (300-Hours)
Mobile Area Interfaith Conference – MAIC
08.2022 - 12.2022
- Conducted needs assessments for clients who were incarcerated or had been in the past and provided reentry and support services outlined in a Department of Justice Grant awarded to reduce recidivism rates.
Office Administrator/Manager
Our Lady of Lourdes Catholic Church
11.2017 - 12.2020
- Office Management: Ran the day-to-day operations of the church. Duties included maintaining church records and personnel files, ordering and stocking office and liturgical supplies, kept computer files backed up and maintained office equipment. Acted in both supervisory and training roles in ministries that had office assistants or volunteers. Other tasks include creating and distributing church bulletins and newsletters, updating employee and volunteer handbooks, and coordinating employee and volunteer work and vacation schedules.
- Financial Responsibilities: Assumed the responsibilities of church treasurer and bookkeeper to ensure the church properly used funds and met financial obligations. Oversaw payroll and kept records of employee benefits, insurance and vacation time. Prepared and implemented the church’s budget and prepared financial statements. In addition, tracked and recorded church income from donations and sale, balanced deposit funds in church accounts, payed bills and maintained sufficient cash flow for the church.
- Managed Church Facilities: Property management duties included overseeing the maintenance and security operations of church facilities and maintaining an inventory of supplies and equipment. Scheduling meetings and events, renting of church equipment and venues and enforced church policies for facility use. In addition, I also evaluated the church’s insurance needs and ensured that policies remain current.
- Maintained Relationships: Acted as leader and liaison to the parishioners. Regularly coordinated with the priest, volunteers, committee members, wedding and funeral coordinators and other staff members. Maintained communication with parishioners and the local community both in person and through the church’s website and social media pages.
Student Finance Specialist
Virginia College
05.2016 - 11.2017
- Analyzed and evaluated financial viability of students and families and provided advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process
- Evaluated all applications and made awards in accordance with federal, state and college regulations, policies, and operating guidelines
- Conducted orientations as well as entrance and exit interviews as required by state and federal agency guidelines
- Served as liaison with state, federal, tribal, and other agencies; kept abreast of student assistance opportunities and program regulations
- Conducted workshops and presentations to students, parents, and other interested parties on financial aid policy and procedural issues
- Managed the timely collection of any cash payments required by student
Assistant Registrar
ITT Technical Institute
06.2013 - 05.2016
- Managed all student program and course changes, request for transcripts along with enrollment and/or degree verification
- Provided advising to all Nursing students to ensure accurate degree progression
- Audited student records to ensure satisfactory program requirements and graduation eligibility
- Maintained security of student, admissions, and academic records upholding FERPA laws
- Supervised, coordinated and proctored all admission evaluations
- Ensured adherence and compliance with all corporate policies and procedures, state and federal guidelines, and accrediting agencies
- Developed, planned, and implemented new student orientation quarterly
- Oversaw, managed and mentored all Federal Work Study students
Admissions Representative
Fortis College
02.2012 - 06.2013
- Systematically and ethically advised students on admissions process
- Formally presented to potential students the programs of study, educational costs, financial aid process, completion/graduation/placement and earnings data
- Designated high school and career fair representative
- Planned, facilitated and managed open house events; group information sessions and interview presentations
- Awarded – Circle of Excellence April 2013
Account Executive
Local 15 TV WPMI
09.2011 - 02.2012
- Analyzed customers advertising history via reports in order to present relative promotions and appropriate products
- Persistently prepared and delivered appropriate presentations to new and existing customer base growing customers advertising budgets to ensure results
- Mastered industry software and jargon to excel in preparation of promotional plans, sales literature, and media kits
- Directed production team during commercial shoots; wrote copy for desired commercial per customer needs
- Maintained and reported all sales objective weekly
- Maintained and excelled monthly sales budgets
Retail Sales Specialist
Verizon Wireless
11.2010 - 09.2011
- Upheld integrity keeping customer focus paramount in fast paced sales environment
- Kept numerous reporting tools up-to-date
- Met and exceeded all sales budgets
- Attended all training sessions available to ensure in-depth knowledge of wireless industry
- Planned and led seminars for customers on new features of products purchased
- Received District award for Highest Customer Service Survey Scores
Assistant Store Manager
Barnes and Noble Booksellers
05.2004 - 07.2010
- Managed orders to vendors ensuring broad spectrum of inventory for customers
- Coordinated annual inventory counts
- Interviewed and trained new hires
- Prepared and delivered annual performance reviews
- Generated revenue and increased brand loyalty by working directly with institutional and education accounts
- Managed employee schedule to optimize payroll budget
- Maintained financial records and delivered weekly reports to corporate management
Education
Master of Social Work -
University of West Florida
Pensacola, FL12.2023
Bachelor of Arts - Interdisciplinary Studies
University of South Alabama
Mobile, Alabama12.2014
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Efficient under pressure
- Social services
- Self-awareness
- Multidisciplinary team collaboration
- Attention to detail
Timeline
Master Social Worker
Mobile County Public Defender’s Office
02.2024 - Current
Master of Social Work Intern (600-Hours)
Mobile County Public Defender’s Office
05.2023 - 12.2023
Master of Social Work Intern (300-Hours)
Mobile Area Interfaith Conference – MAIC
08.2022 - 12.2022
Clinic Manager
Eastern Shore Medical Weight Loss
07.2020 - 02.2024
Office Administrator/Manager
Our Lady of Lourdes Catholic Church
11.2017 - 12.2020
Student Finance Specialist
Virginia College
05.2016 - 11.2017
Assistant Registrar
ITT Technical Institute
06.2013 - 05.2016
Admissions Representative
Fortis College
02.2012 - 06.2013
Account Executive
Local 15 TV WPMI
09.2011 - 02.2012
Retail Sales Specialist
Verizon Wireless
11.2010 - 09.2011
Assistant Store Manager
Barnes and Noble Booksellers
05.2004 - 07.2010
Bachelor of Arts - Interdisciplinary Studies
University of South Alabama
Master of Social Work -
University of West Florida
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