Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenneth Vargas

Pflugervill,TX

Summary

Accomplished leader with proven track record of exceeding aggressive company objectives. Known for strong interpersonal skills and ability to develop loyal professional relationships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Operations Supervisor (Agent Operations)

Farmers Insurance Group
04.2019 - Current
  • Improved service efficiency by streamlining processes and implementing new operational strategies.
  • Developed and maintained strong relationships with clients through proactive communication and timely issue resolution.
  • Enhanced team productivity by providing consistent coaching, feedback, and performance evaluations.
  • Managed daily operations to ensure smooth workflow, optimal resource allocation, and excellent customer satisfaction.
  • Resolved customer complaints in professional and timely manner.

Service Op. Supervisor (Customer Operation)

Farmers Insurance Group
08.2015 - 08.2015
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Spearheaded initiatives aimed at reducing operating costs without compromising service standards or customer satisfaction.
  • Played an integral role in the successful launch of new services or product offerings by coordinating efforts across multiple departments.
  • Championed the adoption of cutting-edge technology tools designed to streamline workflows and enhance overall operational efficiency.
  • Cultivated professional working relationships with peers and supervisors.

Training Coordinator

Farmers Insurance Exchange
07.2013 - 08.2015
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.


Senior Service Consultant

Farmers Insurance Group
09.2010 - 08.2015
  • Improved customer satisfaction by effectively addressing and resolving service-related issues.
  • Collaborated with cross-functional teams to ensure seamless integration of new services and technologies.
  • Developed customized service solutions for unique client needs, ensuring optimal results and satisfaction.
  • Mentored junior consultants to develop their skills, fostering a positive work environment that encouraged growth and development.
  • Implemented effective communication channels between team members, promoting collaboration and efficient problem solving.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Provided expert guidance to clients experiencing technical difficulties, effectively troubleshooting issues and restoring normal operations.

Education

Bachelor of Arts - Education

Concordia University At Austin
Austin, TX
07.2010

Skills

  • Escalation Handling
  • Customer Service Management
  • Conflict Resolution
  • Culture development
  • Fluent in Spanish
  • Work Planning and Prioritization
  • Relationship Building
  • Performance Evaluations
  • Staff Motivation

Certification

  • Licensed Property & Casualty Texas License - [2013-2022]

Timeline

Service Operations Supervisor (Agent Operations)

Farmers Insurance Group
04.2019 - Current

Service Op. Supervisor (Customer Operation)

Farmers Insurance Group
08.2015 - 08.2015

Training Coordinator

Farmers Insurance Exchange
07.2013 - 08.2015

Senior Service Consultant

Farmers Insurance Group
09.2010 - 08.2015

Bachelor of Arts - Education

Concordia University At Austin

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Kenneth Vargas