Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Vaughan

Queen City,TX

Summary

At Red River Pharmacy Services, I excelled as a Delivery Courier, leveraging my expertise in GPS navigation and exceptional customer service skills to enhance delivery efficiency and customer satisfaction. I significantly reduced complaints by streamlining communication and prioritizing urgent shipments, demonstrating a commitment to excellence and a knack for building lasting customer relationships.

Overview

2
2
years of professional experience

Work History

Delivery Courier

Red River Pharmacy Sevices
10.2021 - 10.2023
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
  • Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
  • Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
  • Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
  • Contacted customers to confirm delivery details and locations.
  • Verified package information to check for accuracy and completeness.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
  • Managed delivery route for optimal use of time and fuel.
  • Obtained signatures for delivery documents and packages.

Education

GED -

Texarkana College
Texarkana, TX

Skills

  • Punctuality
  • GPS Technology
  • Load organization
  • Working Independently
  • Customer Service
  • Valid Driver's License
  • Attention to Detail
  • Excellent driving skills
  • Clean Driving Record
  • Time Sensitive Deliveries
  • Relationship building and rapport
  • Sorting
  • Attention to confidentiality
  • Payment Collection
  • Delivery Documentation
  • Smartphone Usage
  • HIPAA Compliance
  • GPS Navigation
  • Licensed driver in State
  • Vehicle loading

Timeline

Delivery Courier

Red River Pharmacy Sevices
10.2021 - 10.2023

GED -

Texarkana College

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Kenneth Vaughan