Kenneth Wallace
Summary
Collaborative and resourceful leader with over 8 years of experience with H&M looking to leverage their knowledge of our Brand Direction, Visual Store Operations and Our Values to improve visual consistency and profits across an area.
Overview
12
12
years of professional experience
Work History
Store Visual Manager
H&M
03.2022 - Current
- Coordinated the implementation of the Commercial Handbook in windows and indoor, contributing to the brand identity and increasing the customer experience for multiple H&M locations.
- Leveraged sales data and knowledge of presentation guidelines to make decisions that drive sell through and reduce reduction costs.
- Increased sales efficiency by improving the customer flow through fixture placement and navigation for multiple H&M locations.
- Ensures locations can compete effectively in their local market by identifying customer behavior and coaching store teams to cater to this demographic.
- Ensures Visual Store Operations are secured throughout the area by hosting multi-store workshops, individual coaching and co-creating and hosting weekly area Visual Merchandiser conference calls alongside the Area Visual Manager.
- Successfully contributes to the Area's Visual Merchandiser recruitment and development plan, including the promotion of four Sales Advisors to Visual Merchandiser, three Visual Merchandisers to Visual Key Holder and one Visual Key Holder to Store Visual Manager in 2023. In addition to supporting the talent pipeline, Also acted as coach for two newly promoted Store Visual Managers on the East Coast.
- Contributed to the brands expansion goals by acting as the Store Visual Lead for three H&M Standard Store locations and one temporary key city location on the East Coast in 2023.
Visual Key Holder
H&M
01.2018 - 03.2022
- Sets the garment presentation on the sales floor and in windows and follows up on the Visual Identity through the use of the Commercial Handbook.
- Determined commercial opportunities together with the Department Manager to create actions that increase selling potential.
- Enhanced the customer experience by meeting customer expectations on direct service.
Department Manager
H&M
01.2016 - 01.2018
- Supports the sales and profit goals of the store by setting a plan to deliver the best customer experience in the department and overall store.
- Regularly analyze and follow up on sales and profit KPI's with the Visual Merchandiser to secure actions that maximize selling.
- Ensures H&M's customer service standards are always delivered through active coaching and leading by example.
- Manage the recruitment, training, development and succession planning of the store team in line with H&M's best practices.
Visual Manager
American Eagle Outfitters, Inc
07.2013 - 01.2016
Sales Associate
American Eagle Outfitters, Inc
01.2012 - 07.2013
Education
High School Diploma -
Patapsco High School & Center For Arts
Baltimore, MD06.2012
Skills
- Strategic Planning
- Staff Development
- Verbal and written communication
- Team Leadership
- Expectation setting
- MS Office
Timeline
Store Visual Manager
H&M
03.2022 - Current
Visual Key Holder
H&M
01.2018 - 03.2022
Department Manager
H&M
01.2016 - 01.2018
Visual Manager
American Eagle Outfitters, Inc
07.2013 - 01.2016
Sales Associate
American Eagle Outfitters, Inc
01.2012 - 07.2013
High School Diploma -
Patapsco High School & Center For Arts
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