Manage and develop the full scope of operations for prospecting, proposals, Applications, submissions, processing, underwriting, compliance, submissions, WVOE, Appraisal Management, Title ordering and reviews, Condition’s fulfillment, closing, post-closing and servicing of all mortgages
Directs, develops, motivates, hires, and disciplines mortgage sales personnel
RESPA, TILA, red flags, fair lending laws, appraisal rules, and flood determination laws
Risk management, closing, and servicing of all mortgages including FHA, VA, USDA, Conventional, QM and secondary Markets
Demonstrated ability to address complex technical issues- Effective coaching, mentoring, and training skills
Leading the mortgage operations team to deliver the best member experience and ensure production and risk standards are met including CRA, BSA, Error Resolution, Forced Placed Insurance, Active Duty, Reg Z, Reg X, etc
Manage, coach, and mentor a team of inside mortgage loan originators to successfully achieve goals and objectives
Develop and implement sales strategies, and provide effective training, Motivate team to success
Communicate business goals, objectives, and company performance results consistently and accurately
Recruit, Hire, Coach, train and develop staff members to ensure achievement of all operational and revenue standards
Perform ongoing performance assessments with appropriate follow-up, on all direct reports
Work closely with the other departments to identify and determine quarterly sales targets and production standards
Maintain compliance with state and federal lending regulations, implementing corrective action to address deficiencies as warranted
Retaining & managing current loan officers’ performance
Pipeline management for all originated loans through closing and complete required management reports.
Senior Area Sales Manager
Advisors Mortgage Group
Marlboro, NJ
08.2014 - 08.2017
Responsible for all aspects of operating the business, including recruiting and training the sales team, managing office staff, approving transactions, overall P & L responsibility
Introduced a rigorous sales training program for individuals showing potential
Program consisted of pipeline management, contact management and negotiation/closing skills
Sold retail mortgage products and services to customers and prospects
Managed customer portfolio, service relationships and cross sell products and services
Provided a broad base of financial and credit services with the goals of acquiring 100% of the customers’ business.
Sales Manager/Mortgage Consultant
Wells Fargo Bank
03.2011 - 08.2014
Build and maintain client relationships while identifying business opportunities
Ensuring consistency of client services and product delivery with the sales team
Provide guidance and leadership to promote an exceptional sales and service culture through coaching and training
Actively searches and participates in community activities to reflect favorably on the Bank
Oversee daily operations with a focus on risk mitigation and compliance laws
Creates a world class client experience environment by monitoring client experience results
Used profiling analysis tools to identify cross sell opportunities and make outbound sales calls typically by phone to increase product per customer ratio
Assisted team members as needed.
Managing Sales Director/Client Relationship
Ennis Legal
Somerville, NJ
12.2008 - 02.2011
Consult clients to determine eligibility for loss mitigation assistance or bankruptcy options
Prepare documents needed for a workout option, bankruptcy filing and acquire additional information and documentation from customers
Recruited, trained and mentored staff of six legal consultants
Increased firm’s client base over 400% and revenues totaling 1.6 million dollars in 2009
Met daily, weekly and monthly productivity standards and consistently exceeded monthly goals
Ranked number 1 consistently in sales while managing a staff of 6.
Area Manager
Mid Atlantic Capital
Wall Twp., NJ
04.2003 - 12.2008
Responsible for all aspects of operating the business, including recruiting and training sales team, managing office staff, approving transactions, overall P & L responsibility
Ranked in top 1% of personal sales volume nationally out of approximately 2,800 company loan officers across the country (personally closed 200+ loans annually, compared to 40 loans for the average loan officer)
Introduced a rigorous sales training program for individuals showing potential-program consisted of pipeline management, contact management and negotiation/closing skills
Streamlined transaction closing process, resulting in a 50% reduction in transaction time (compared to 60-day national average) for 65% of all loans
Created and perfected highly effective referral programs, which included real estate agents free co-branded marketing collateral (listing photos, DVD’s interactive websites and virtual tours)
Originated an average of $2 million dollars a month personally while supervising and managing sales force and office personnel
Increased gross sales in first year of operation by 55.66% and net revenue by 34.59%.
Senior Client Relationship Manager
G & W Capital Group
New York, NY
02.1999 - 04.2003
Built and grew relationships as a deal closer in client-facing role with commodity advisory trading firm; strengthened relationships through excellent customer service, comprehensive product knowledge, client visits, market insights, influential presentations and account reviews
Managed and mentored a team, instilling best practices and coaching on client interaction with institutional buyers, asset managers and retail clients; elevated junior staff performance and ability to work independently
Delivered revenues significantly above goal by conducting thorough analysis, negotiating capital markets documents with legal, honing sales strategy, and onboarding 100s of new clients
Chief contact to several major RIA accounts with diverse investment strategies
Partnered on strategic objectives (e.g., enterprise risk management, revenue retention, marketing); analyzed counterparty credit risk, industry trends, competitor offerings, and client business environments
Resolved product trade issues across swaps, options, FX, futures, and repos.
FX Relationship Manager
Risk Capital Management
Red Bank, NJ
08.1997 - 01.1999
Acquired roughly 100 new clients to manage their money throughout brokers with fees
Analyzed current and past currency movement and performance and prepared reports and projections and translated it to a simple language for clients
Identified trends in currencies performance and provide recommendations to clients for improvement
Coordinated with other members of finance team to review financial information and forecasts
Organized the whole department and leaded the workers to company’s main goal of business
Prepared weekly, monthly and quarterly operation reports and reported to the CEO
Helped clients to complete processing applications and informed them of required documentations
Specializing in trading index and forex markets with a focus on technical analysis and risk management
Consistently analyzing market trends to inform trading decisions and strategies.