Kenneth Wardlow

Completed store opening and closing procedures and balanced tills.

Trained new employees and delegated daily tasks and responsibilities.

Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times. Provided exceptional customer service by addressing inquiries, and maintaining a welcoming atmosphere for patrons.

Helped store management meet standards of service and quality in daily operations. Maintained clean and well-organized production areas to avoid work delays due to hazards or inefficient layouts. Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations. Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure leading to an overall increase in Memberships and App increase exceeding goals. Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees. Streamlined inventory management processes to reduce waste and increase profitability. Prepared shift summary reports and communicated regularly on goals and progress.

Performed inspections in various chemical, oil, & gas industries throughout the country. Collected, analyzed, and reported the data based on results in a format meeting the customer's requests and needs. Supported project completion timelines with timely execution of scheduled inspections and tests leading to anywhere from a 15% to 35% decrease in operational downtime. Boosted team efficiency by training new technicians on accurate use of NDT equipment and techniques. Used new software to document non-destructive testing methods, processes, and results leading to a 23% decrease in turnaround time on reports. Analyzed and interpreted data, schematics, and manuals to determine specifications, inspection and testing procedures, adjustments, and certifications of instruments required.

Exceeded customer satisfaction goals through consistent delivery of high-quality inspection services that met or surpassed specifications.

Collaborated with cross-functional teams to address issues discovered during NDT assessments, leading to improved product performance.

One of two hires for a role created by Dow, specifically for us to help implement and create their Innovations department. Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs exceeded projected savings results by 40% to 50% year over year. Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention, this led to a growth of new partnerships ranging from 5% to 8% yearly. Developed a culture of continuous improvement, encouraging feedback and adaptive strategies. Led a team of 50-70 employees in developing award-winning tech solutions, recognized for its innovative approach. Facilitated cross-departmental workshops to foster innovation and share technical knowledge. Managed multiple projects simultaneously while adhering to strict deadlines and quality standards. Leading to a track record avg of 20% increase in deadlines met and 23% increase in completion before deadline dates. Conducted in-depth research to stay ahead of technology trends, ensuring competitive advantage. Trained new employees in a classroom-style format to promote useful system knowledge and operations expertise throughout the US, and Canada. Prepared yearly and technical budgets for projects. Exceeded every departmental goal set by large margins.

Performed Q/C inspections while creating their Robotic department for Dow Chemical and various companies we were contracted with. Selected, hired, and trained all new employees for the department. Resulting in a successful implementation setting both the company and its employees up for success by providing new sources of revenue through contracts and services offered leading to an increase in new contracts of 4% annually and 20% increase in revenue. Streamlined reporting processes by creating clear and concise documentation of findings for engineering teams to review reducing turnaround time on reports by an avg of 15%. Supported project completion timelines with timely execution of scheduled inspections and tests. Expanded company service offerings by staying current on emerging technologies within the NDT field. Optimized resource allocation by effectively managing multiple projects simultaneously while meeting strict deadlines equating to 13% reduction in wasted resource allocation and 20% increase in overall deadlines met or exceeded. Communicated with employees and upper management to convey concerns, status updates, and other pertinent information. Managed successful teams of employees and contractors on projects of all sizes, ranging from 4 to 20 employees.

Accomplished multiple tasks within established timeframes.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Achieved departmental goals by developing and executing strategic plans and performance metrics increasing activations by 8% to 13% at this location annually. Built high-performing teams through effective recruitment, onboarding, and talent development initiatives leading to a revenue growth of around 4% annually. Oversaw inventory management, optimizing stock levels, and reducing waste increasing customer satisfaction by having what was needed and in demand at all times. Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Organized professional development programs for staff, leading to improved performance and skill sets. Evaluated employee performance and conveyed constructive feedback to improve skills. Defined clear targets and objectives and communicated to other team members helping to quantify metrics of store growth in revenue and employee improvement.