Kenneth White

•Ensuring that inmates follow rules and regulations, and responding to rule violations

•Monitoring activities, assigning work, and escorting inmates to different areas

•Looking for contraband in cells, showers, and other areas

•Checking for security breaches and ensuring that facilities meet safety standard

•Ensuring that the correct number of inmates are accounted for

•Moving inmates between housing, work, and other areas

• Assisting inbound callers with obtaining veterans compensation and pension benefits for

themselves and their families

• Explaining award payments to veterans

• Maintaining excellent customer service skills even when dealing with irate or grieving callers

• Processing missing or lost payments

• Processing records once a veteran is reported deceased

• Guiding callers to the best available resources

• emplify excellent customer service at all times • complete and supervise store task including pushing out inventory, managing cashier times and shift

changes, counting store deposits and delivering them

• opening and closing the store

• reporting directly to the store manager and district manager regarding issues

• facilitated personal growth among students on my floor and throughout building through

programming and conversations to help students adjust to college life

• maintained professionalism in and out of the residence halls at all times • enhanced administrative skills by working at front desk in the residence halls answering phones,

student and parent inquiries and documenting information

• Assisted in training and recruitment of new Resident Advisors

• Mediated conflicts between roommates ensuring a positive community environment

• Confronted and documented situations