Kenneth Whitlock
Fayetteville,NC
Summary
Adaptable store manager with skills in team leadership, inventory control, and customer relationship management. Proven ability to improve employee performance and retention through training and coaching. Skilled in optimizing daily operations, enhancing customer satisfaction, and reducing shrinkage.
Overview
37
37
years of professional experience
Work History
Store Manager
American Freight
10.2014 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Help recruit, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Operations Manager
Best Buy
05.2004 - 09.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled problematic customers and clients to maintain excellent customer service.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, considering customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Used critical thinking to break down problems, evaluate solutions and decide.
Store Manager
Toys"R"Us
03.1988 - 05.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Rotated merchandise and displays to feature new products and promotions.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Bachelor of Science - Accounting
North Carolina A&T State University
Greensboro, NC05-1989
Skills
- Multitasking and Organization
- Customer Relations
- Problem-Solving
- Customer Service Management
- Team leadership and coaching
- Outstanding communication skills
- Recruitment and hiring
- Team Building and Leadership
Timeline
Store Manager
American Freight
10.2014 - Current
Operations Manager
Best Buy
05.2004 - 09.2013
Store Manager
Toys"R"Us
03.1988 - 05.2004
Bachelor of Science - Accounting
North Carolina A&T State University
Similar Profiles
Kayla PottsKayla Potts
Sales Audit at American FreightSales Audit at American Freight
Ronald L YoungRonald L Young
National Manager - Operations at American FreightNational Manager - Operations at American Freight
Francis AnyakoraFrancis Anyakora
Store Director at American FreightStore Director at American Freight