Summary
Overview
Work History
Skills
Timeline
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Kenneth Whitlow

Bedford

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

7
7
years of professional experience

Work History

Receiver

American Seaway Foods
03.2023 - Current
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.

Call Center Representative

Walgreen's Pharmacy
07.2022 - 03.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Shift Leader

Dunkin' Donuts
02.2021 - 05.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.

Service Champion

Taco Bell
09.2017 - 07.2020
  • Greeted customers, answered questions and took orders.
  • Input food and drink orders into system, documented special requests and processed payments.
  • Maintained counter areas in neat and clean fashion.
  • Kept accurate register and dropped excess cash into safe at regular intervals.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Skills

  • Analytical Problem-Solving
  • Customer Service Expertise
  • Efficient Data Management
  • Verbal and written communication

Timeline

Receiver

American Seaway Foods
03.2023 - Current

Call Center Representative

Walgreen's Pharmacy
07.2022 - 03.2023

Shift Leader

Dunkin' Donuts
02.2021 - 05.2022

Service Champion

Taco Bell
09.2017 - 07.2020

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Kenneth Whitlow