Kenneth Williams
Lake Forest,CA
Summary
Accomplished
Sales Manager bringing a 15-year career dedicated to the transformation and revitalization of territory sales through exceptional marketing approaches. Proven skills in customer service, processes alignment and revenue generation. Analytical problem-solver with a data-driven approach and both the skill and fortitude to meet the challenges of dynamic, competitive environments. Articulate communicator experienced in offering customers value and personalized support with optimal business solutions.
Overview
22
22
years of professional experience
Work History
Real Estate Agent
Exp Realty
Lake Forest, CA
02.2021 - Current
- Generated leads for sales and rental properties through cold calls and referrals.
- Advertised client properties through websites, social media and real estate guides.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Reviewed market research data and changed sales plans accordingly.
- Represented buyers and sellers of developed and undeveloped properties.
- Guided clients from beginning to end of home buying process in choosing right property.
- Liaised between buyers and sellers to provide positive experiences for both parties.
District Sales Manager
Victra
San Francisco, CA
09.2019 - 01.2021
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Worked with managers and advertising directors to optimize promotions
- Improved quality processes for increased efficiency and effectiveness
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Introduced new inventory management measures, effectively decreasing product theft over 70% within two month timeframe.
- Grew YOY sales 122% by consistently meeting and exceeding quotas
General Manager
Ashley Furniture HomeStore
Leesburg, VA
03.2019 - 09.2019
- Oversee, train and encourage 7 HFCs, promoting culture of efficiency and performance
- Provide training to selling team to maximize results
- Ensure compliance to all policies and procedures
- Schedule daily meetings to review current promotions and work on areas of opportunities
- Weekly 1 on1 meetings with each team member to discuss current performance and set game plans for current week
- Oversaw all store operations while generating up to $145,000 in monthly sales
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Boosted sales by 40% by effectively cultivating customer rapport and delivering superior customer service
District Sales Manager
Cricket Wireless
Raleigh , NC
08.2018 - 03.2019
- Established clear objectives and helped team members develop plans to achieve quotas
- Surpassed national customer satisfaction surveys
- Maximized sales performance by cultivating performance-oriented culture with well-structured individual and team targets
- Tracked weekly sales to develop detailed reports for senior leadership
- Grew YOY sales by 30% by consistently meeting and exceeding quotas
- Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles
- Audited location sales performance and data trends to improve underperforming areas
District Sales Manager
A Wireless
Alexandria , VA
09.2014 - 07.2018
- Designed and executed training program, increasing employee productivity and product knowledge
- Assessed each location’s individual and team performances, analyzing data trends to determine best methods to improve sales results
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients
- Exceeded targets by building, directing and motivating high-performing sales team
- Grew YOY sales by 25% by consistently meeting and exceeding quotas
- Maximized sales performance by cultivating performance-oriented culture with well-structured individual and team targets
Store Manager
A Wireless
Hillsborough, NC
10.2008 - 09.2014
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Created work schedules according to sales volume and number of employees.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances
- Managed 7 sales reps successfully in fast-paced environment through proactive communication and positive feedback
Internet Sales Manager
Modern Nissan Winston-Salem
Winston Salem , NC
02.2000 - 07.2008
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Coached 8 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction rating 70%.
- Updated company website with deals and product packages.
- Responded to internet inquiries and phone calls in timely matter.
Education
High School Diploma -
Northern Vance High School
Henderson, NC06.1994
Skills
- Staff recruiting
- Marketing campaigns
- Operations management
- Recruitment
- Performance improvement
- Property assessments
- Presenting
- Comparative market analysis
Timeline
Real Estate Agent
Exp Realty
02.2021 - Current
District Sales Manager
Victra
09.2019 - 01.2021
General Manager
Ashley Furniture HomeStore
03.2019 - 09.2019
District Sales Manager
Cricket Wireless
08.2018 - 03.2019
District Sales Manager
A Wireless
09.2014 - 07.2018
Store Manager
A Wireless
10.2008 - 09.2014
Internet Sales Manager
Modern Nissan Winston-Salem
02.2000 - 07.2008
High School Diploma -
Northern Vance High School
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