Summary
Overview
Work History
Education
Skills
Certification
Timeline

Kenneth Williams

San Antonio,US

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.

Organized Job Title with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Service Technician

GBC Service
02.2023 - 03.2024
  • Inspected equipment to diagnose operational issues.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Managed maintenance activities, supervised staff, and inspected equipment.

General Contractor

Theisen Vending
09.2019 - 10.2022
  • Assessed Type project plans, spoke with clients, or designers and visited job site to better understand project scope and client desires.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Hired and oversaw subcontractors to meet project needs.

Service Manager

CSC ServiceWorks
02.2016 - 03.2018
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolved customer complaints in professional and timely manner.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Negotiated with vendors to secure best prices for parts and supplies.

OPERATION MANAGER// OWNER

V TECHNICAL SOLUTIONS
01.1998 - 04.2015
  • Company Overview: Technical Solutions developed a partnership with Xerox Corporation in 1998 to offer customers service and repair on copiers, fax machines, laser and digital printers for clients throughout the metro areas of Austin and San Antonio
  • The clients of Technical Solutions consist of State, City and local government accounts
  • Consistent delivery of response time and reliability targets while maintaining a high level of customer satisfaction and exceptional business results
  • Manage a team of 13 Service Engineers that service/maintain/install low and mid volume analog and digital copy systems
  • All employees are Xerox trained on appropriate product line for a total of four to six weeks
  • Technical Solutions developed a partnership with Xerox Corporation in 1998 to offer customers service and repair on copiers, fax machines, laser and digital printers for clients throughout the metro areas of Austin and San Antonio
  • The clients of Technical Solutions consist of State, City and local government accounts
  • Consistent delivery of response time and reliability targets while maintaining a high level of customer satisfaction and exceptional business results

XEROX CUSTOMER SERVICE ENGEENER/TECHNICIAN

Xerox Corporation
01.1990 - 01.1998
  • Responsible for the installation, repair and maintenance of various Xerox products lines from low end, 10 pages per minute analog copiers to DocuTech 135 pages per minute network printers and digital printers DC265-DC490
  • Consistent delivery of response time and reliability targets while maintaining a high level of customer satisfaction

Manager

Devon Stores of San Antonio
01.1984 - 01.1990
  • Retail store management of home furnishings, electronics, and jewelry

Mechanized Inventory Specialist

SouthWestern Bell Telephone
01.1980 - 01.1984
  • Contract Work converting a manual inventory process into a computerized system

Education

Bachelors Degree - Liberal Arts

University of New Mexico
05.1980

Skills

  • Management
  • Technology
  • Supervisor
  • Time tracking
  • Work order prioritization
  • Scheduling and coordination
  • Troubleshooting
  • Project oversight
  • Diagnostics skill
  • Troubleshooting and analysis
  • Professional and courteous
  • Client education
  • Equipment calibration
  • System installation
  • Flexible and adaptable
  • Punctual and reliable
  • Troubleshooting and diagnosis
  • Preventive Maintenance
  • Client relationship management
  • Maintenance and repair
  • Hand tools proficiency
  • Service reports
  • Verbal and written communication
  • Customer relationship management
  • Safety procedures adherence
  • Quality control
  • Customer service
  • Attention to detail
  • Work documentation
  • Mechanical aptitude
  • Equipment demonstration
  • Equipment troubleshooting
  • Service call response
  • Diagnostic testing
  • Document management
  • Valid Driver's license
  • Expertise in installations
  • Troubleshooting skills

Certification

Technician

Timeline

Service Technician - GBC Service
02.2023 - 03.2024
General Contractor - Theisen Vending
09.2019 - 10.2022
Service Manager - CSC ServiceWorks
02.2016 - 03.2018
OPERATION MANAGER// OWNER - V TECHNICAL SOLUTIONS
01.1998 - 04.2015
XEROX CUSTOMER SERVICE ENGEENER/TECHNICIAN - Xerox Corporation
01.1990 - 01.1998
Manager - Devon Stores of San Antonio
01.1984 - 01.1990
Mechanized Inventory Specialist - SouthWestern Bell Telephone
01.1980 - 01.1984
University of New Mexico - Bachelors Degree, Liberal Arts

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Kenneth Williams