Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Woods

Cleveland Heights

Summary

Dynamic and detail-oriented professional with a proven track record at Morton’s Steakhouse, excelling in table turnover efficiency and customer service excellence. Skilled in cleaning and sanitizing, I consistently enhanced guest experiences while collaborating effectively with team members to maintain a pristine dining environment. Reliable and punctual, I thrive in fast-paced settings.

Overview

13
13
years of professional experience

Work History

Busser

Morton’s Steakhouse
05.2012 - 06.2020
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Production Worker

Comcorp
06.2010 - 05.2011
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.

Stocker

Silverman’s Dept. Store
04.2008 - 06.2009
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.

Crew Member

McDonald's
06.2007 - 06.2008
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Education

High School Diploma - Law

Shaw High School
East Cleveland, Ohio
06.2009

Skills

  • Time management
  • Attention to detail
  • Clear communication
  • Cleaning and sanitizing
  • Table bussing
  • Team collaboration
  • Cleaning procedures
  • Safety awareness
  • Food running
  • Workplace safety
  • Performance improvement
  • Effective problem solving
  • Efficient table clearing
  • Restaurant etiquette
  • Food safety
  • Table setting
  • Food safety practices
  • Proper glassware handling
  • Turning tables
  • Quick dishwashing
  • Beverage service
  • Positive attitude
  • Multitasking and organization
  • Reliability and punctuality
  • Customer service excellence
  • Hand-eye coordination
  • Table resetting
  • Table turnover efficiency
  • Plate carrying techniques
  • Food safety

Timeline

Busser

Morton’s Steakhouse
05.2012 - 06.2020

Production Worker

Comcorp
06.2010 - 05.2011

Stocker

Silverman’s Dept. Store
04.2008 - 06.2009

Crew Member

McDonald's
06.2007 - 06.2008

High School Diploma - Law

Shaw High School

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