Kenneth Wright
Lawnside,NJ
Summary
Proven track record in enhancing customer engagement and team performance, notably at Ken's Lawn Service. Excelled in social media management and customer service, boosting brand visibility and fostering strong client relationships. Skilled in content creation and critical thinking, adept at driving results through strategic communication and collaboration. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Professional Landscaper
Ken's Lawn Service
05.2016 - Current
- Enhanced client trust and reputation through exceptional customer service, prompt responses to inquiries, and diligent follow-through on project commitments.
- Contributed to team success by training new employees on company procedures, equipment operation, safety protocols, and design principles.
- Developed loyal customer relationships through exceptional communication skills and responsive follow-up services post-project completion.
- Demonstrated strong attention to detail while executing precise turf management procedures for pristine lawns and recreational fields.
Sales Associate/Cashier
East Meets West
10.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Social Media Manager
KJ Entertainment
05.2018 - 06.2021
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
Education
Bachelor of Arts - Communications
Rutgers, The State University of New Jersey
Camden, NJ12.2024
High School Diploma -
Haddon Heights Jr-Sr High School
Haddon Heights, NJ05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Photo and Video Editing
- Social Media Management
- Teamwork and Collaboration
- Content Creation
- Client Communication
- Team Leadership
- Verbal and written communication
Timeline
Sales Associate/Cashier
East Meets West
10.2022 - 09.2023
Social Media Manager
KJ Entertainment
05.2018 - 06.2021
Professional Landscaper
Ken's Lawn Service
05.2016 - Current
Bachelor of Arts - Communications
Rutgers, The State University of New Jersey
High School Diploma -
Haddon Heights Jr-Sr High School
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