Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Wright-Graham

Elk Grove,CA

Summary

Customer-oriented, strategic-thinking sales professional with experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. Dynamic customer service professional with a strong focus on problem-solving and satisfaction. Proven ability to enhance client relationships and drive operational efficiency.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Pacific Gas & Electric
Sacramento , CA
07.2024 - Current
  • Provided detailed information about service plans and energy-saving programs.
  • Collaborated with technical teams to address service interruptions and outages.
  • Maintained up-to-date knowledge of regulatory changes affecting utility services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Financial Advisor

Charles Schwab
Stockton, CA
01.2023 - 03.2024
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Capitalized on gaps in market and reached out personally to onboard new clients, process transfer paperwork and set up new accounts.
  • Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
  • Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.

Personal Banker II

BBVA Compass Bank
Sacramento , CA
11.2018 - 01.2022
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs
  • Supported various financial modeling activities, including acquisition analysis, new market investment, pricing and costs for deal analysis
  • Networked to increase client base and encourage existing clients to expand financial portfolios
  • Helped clients plan for and fund retirements using mutual funds and other options
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies
  • Maximized revenue through improved sales techniques and branch productivity

Store Manager

Verizon Wireless
Mesa, AZ
12.2017 - 11.2018
  • Generated repeat business through exceptional customer service
  • Completed profit and loss performance reports
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Exceeded quarterly quotas by 145% each month as manager
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.

Solution Specialist

Verizon Wireless
Roseville, CA
06.2015 - 09.2017
  • Identified opportunities for process improvement within existing customer environments through analysis of workflow processes and system architecture design.
  • Performed troubleshooting activities to identify root cause of customer issues and implemented corrective action plans to resolve them.
  • Provided post-sales technical assistance such as installation guidance, configuration advice to customers. Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Achieved company growth and brand development through market expansion and sales.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.

Customer Service Representative

Verizon Wireless
Chandler , AZ
05.2014 - 06.2015
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Property Manager

Pillar Communities
Scottsdale, AZ
06.2011 - 10.2013
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Maximized rental income while minimizing expenses through effective planning and control

Leasing Manager

Pillar Communities
Scottsdale, AZ
12.2010 - 06.2011
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Coordinated move-in and move-out procedures including inspections and cleaning services.
  • Handled evictions when necessary; prepared documents for court proceedings if needed.
  • Oversaw daily operations, maintenance and administration of various properties.

Education

Bachelor of Arts - Kinesiology

Arizona State University
Tempe, AZ
12-2010

Associate of Arts - Liberal Arts And Sciences

Bakersfield College
Bakersfield, CA
12-2007

High School Diploma -

West Bakersfield High
Bakersfield
06-2005

Skills

  • Team leadership and coaching
  • Legislation analysis
  • Microsoft Office proficiency
  • Effective delegation and communication
  • Project management
  • Procurement strategies
  • Profit maximization
  • Customer service excellence
  • Complex project analysis
  • Training strategy implementation
  • Relationship management and development
  • Contract negotiation
  • Talent acquisition and onboarding
  • Financial planning and analysis
  • Inventory purchasing
  • Team motivation and alignment
  • Legal writing and interpretation
  • Creative problem solving
  • Goal setting and tracking

Timeline

Customer Service Representative

Pacific Gas & Electric
07.2024 - Current

Financial Advisor

Charles Schwab
01.2023 - 03.2024

Personal Banker II

BBVA Compass Bank
11.2018 - 01.2022

Store Manager

Verizon Wireless
12.2017 - 11.2018

Solution Specialist

Verizon Wireless
06.2015 - 09.2017

Customer Service Representative

Verizon Wireless
05.2014 - 06.2015

Property Manager

Pillar Communities
06.2011 - 10.2013

Leasing Manager

Pillar Communities
12.2010 - 06.2011

Bachelor of Arts - Kinesiology

Arizona State University

Associate of Arts - Liberal Arts And Sciences

Bakersfield College

High School Diploma -

West Bakersfield High

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