Kenneth Anthony Little
SALEM,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
IT Software Support Technician
Open Dental Software
Salem, OR
02.2018 - 10.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Demonstrated software technology to prospective customers in support of lead generation efforts.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Provided online training to office staff and providers up to 15 participants.
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Social Worker Aide II
County of Fresno
Fresno, CA
04.2016 - 11.2017
- Supervised court ordered visitation for parents whose children have been removed from their home.
- Provided a safe stable environment in which I coached parents on how to set limitations and encourage proper parenting skills and technics.
- Working with new parents to support them in proper feeding, changing, and general care for newborns.
- Support and encourage parents as they comply with court ordered programs and services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Contributed to court proceedings.
Assistant Manager
Smile Care Dental
Fresno, CA
03.2012 - 12.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Account Manager
Dr. Wayne I. Kodama DDS
Fresno, CA
09.2009 - 03.2012
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Reconciled accounts receivable to general ledger.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Increased office collection rate to 94 percent from 86 percent.
Office Manager
Esthetic Dental Care Sacramento
Sacramento, CA And San Jose, CA
10.2005 - 07.2009
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
Education
High School Diploma -
Washington Union High School
Easton, CANo Degree - Information Technology
Fresno City Community College
Fresno, CASkills
- Appointment Scheduling
- Child Supervision
- Team Meetings
- Child Safety
- Client Guidance
- Monitoring Visits
- Prepare Reports
- Parental Interaction
- Case Notes
- Safety Protocols
- Data Collection and Entry
- Conduct Home Visits
Timeline
IT Software Support Technician
Open Dental Software
02.2018 - 10.2021
Social Worker Aide II
County of Fresno
04.2016 - 11.2017
Assistant Manager
Smile Care Dental
03.2012 - 12.2013
Account Manager
Dr. Wayne I. Kodama DDS
09.2009 - 03.2012
Office Manager
Esthetic Dental Care Sacramento
10.2005 - 07.2009
High School Diploma -
Washington Union High School
No Degree - Information Technology
Fresno City Community College