Kenneth Anthony Little
SALEM,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
IT Software Support Technician
Open Dental Software
02.2018 - 10.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Demonstrated software technology to prospective customers in support of lead generation efforts.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Provided online training to office staff and providers up to 15 participants.
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Social Worker Aide II
County of Fresno
04.2016 - 11.2017
- Supervised court ordered visitation for parents whose children have been removed from their home.
- Provided a safe stable environment in which I coached parents on how to set limitations and encourage proper parenting skills and technics.
- Working with new parents to support them in proper feeding, changing, and general care for newborns.
- Support and encourage parents as they comply with court ordered programs and services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Contributed to court proceedings.
Assistant Manager
Smile Care Dental
03.2012 - 12.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Account Manager
Dr. Wayne I. Kodama DDS
09.2009 - 03.2012
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Reconciled accounts receivable to general ledger.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Increased office collection rate to 94 percent from 86 percent.
Office Manager
Esthetic Dental Care Sacramento
10.2005 - 07.2009
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
Education
High School Diploma -
Washington Union High School
Easton, CANo Degree - Information Technology
Fresno City Community College
Fresno, CASkills
- Appointment Scheduling
- Child Supervision
- Team Meetings
- Child Safety
- Client Guidance
- Monitoring Visits
- Prepare Reports
- Parental Interaction
- Case Notes
- Safety Protocols
- Data Collection and Entry
- Conduct Home Visits
Timeline
IT Software Support Technician
Open Dental Software
02.2018 - 10.2021
Social Worker Aide II
County of Fresno
04.2016 - 11.2017
Assistant Manager
Smile Care Dental
03.2012 - 12.2013
Account Manager
Dr. Wayne I. Kodama DDS
09.2009 - 03.2012
Office Manager
Esthetic Dental Care Sacramento
10.2005 - 07.2009
High School Diploma -
Washington Union High School
No Degree - Information Technology
Fresno City Community College
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