Kenneth Bernard Magno
Conroe,Texas
Summary
Forward-thinking professional offering more than 10 years of experience working in fast-paced kitchens and a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Also an experienced Medical Assistant with extensive knowledge of medical regulations and policies. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven Culinary, Medical Assistant and administrative skills. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Executive Sous Chef
The Elder Press
11.2019 - 01.2024
- Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
- Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
- Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
- Evaluated employee performance regularly providing guidance towards improvement as necessary.
Sous Chef
Le Paris Grill
04.2018 - 09.2019
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
Chef De Partie
MAZE by Gordon Ramsay
02.2016 - 03.2018
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
Commis Chef
The Delaunay
01.2015 - 01.2016
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Maintained well-organized mise en place to keep work consistent.
Medical Assistant
Dr. Emiliano Sabal, M.D. , Sabal Hospital
01.2013 - 11.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Administrative Officer II
Office of the Mayor (Local Gov't. Unit)
10.2009 - 08.2012
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Administrative Officer I
Municipality of Kinoguitan
04.2008 - 10.2009
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Call Center Representative
Concentrix Global Tech
05.2006 - 08.2007
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Globe Telecom PH
01.2004 - 12.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Culinary Arts
03.2013
- Awarded Top Culinary Student of the Batch
Bachelor of Science - Nursing
03.2011
- Ranked in Top 5 of class
- Nurses Guild Member
- Basketball Varsity Member
- Elected to Batch Representative for University Student Council in 2010
- Elected Captain of Basketball Varsity team
Skills
- Excellent Customer Service Skills
- Excellent in English oral and written communications
- Dedicated, innovative and a team player
- Positive-looking, pleasant and patient
Qualifications obtained
- Bachelor of Science in Nursing, Blessed Mother College, Tiano-Kalambagohan Sts., Cagayan de Oro City, Philippines, 03/2011
- Diploma in Culinary Arts, Liceo de Cagayan University, Carmen, Cagayan de Oro City, Philippines, 01/2013
Personal Information
- Place of Birth: Cagayan de Oro City, Philippines
- Date of Birth: 01/04/85
Bridging programs
- International English Language Testing System, IDP Australia, 04/27/13, Cebu City, Philippines, 8.0, 8.0, 6.5, 7.5, 7.5
References
- Lindsay Elder, Owner, The Elder Press Cafe, London, United Kingdom, +447882581767
- Hon. Danilo Lagbas, Jr., Municipal Mayor, Kinoguitan, Misamis Oriental, Philippines, +639177032987
- Gohei Kishi, Former Head Chef, Maze by Gordon Ramsay, London, United Kingdom, +447449942519
Training
- Customer Service Skills and Management Training, 06/01/04 - 06/07/04
- Administrative Management Skills Training, 12/01/08 - 12/14/08
- Strategic Leadership and Management Seminar, 08/24/09 - 08/29/09
- Leading Diverse Teams & Organizations
- Principles of Management
- Finding Your Professional Voice: Confidence & Impact Seminar, 03/25/12
- 17th Kumbira Culinary Show and Live Competition Participant, 08/14/13 - 08/16/13
- Hazard Analysis and Critical Control Points (HACCP) Seminar, 09/10/13
- Basic Life Support Training, 12/18/13
- Level 2 Food Hygiene for Catering, 01/22/15
- Food Safety Level 2 Certificate (FLOW Learning by MAPAL), 11/17/22
- Food Allergens Certificate (FLOW Learning by MAPAL), 11/17/22
Timeline
Executive Sous Chef - The Elder Press
11.2019 - 01.2024
Sous Chef - Le Paris Grill
04.2018 - 09.2019
Chef De Partie - MAZE by Gordon Ramsay
02.2016 - 03.2018
Commis Chef - The Delaunay
01.2015 - 01.2016
Medical Assistant - Dr. Emiliano Sabal, M.D. , Sabal Hospital
01.2013 - 11.2014
Administrative Officer II - Office of the Mayor (Local Gov't. Unit)
10.2009 - 08.2012
Administrative Officer I - Municipality of Kinoguitan
04.2008 - 10.2009
Call Center Representative - Concentrix Global Tech
05.2006 - 08.2007
Customer Service Representative - Globe Telecom PH
01.2004 - 12.2005
Liceo De Cagayan University - Diploma, Culinary Arts
Blessed Mother College - Bachelor of Science, Nursing
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