Kenneth Lochner
Louisville,KY
Summary
Proven leader in operational efficiency and staff development, I spearheaded initiatives at 146 Chiropractic that significantly enhanced workflow optimization and employee performance. Leveraging business analysis and strategic planning, I achieved notable improvements in practice management and policy development, fostering a culture of continuous improvement and operational excellence.
Overview
26
26
years of professional experience
Work History
Practice Manager of Operations
146 Chiropractic
11.2023 - Current
- Reduced overhead costs through diligent budget management and resource allocation.
- Developed strategic partnerships with vendors to secure competitive pricing on supplies and services.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Spearheaded quality improvement initiatives to enhance patient care standards across the practice.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
AMTA Massage Therapist/School Administrator
Louisville Massage Institute
02.2015 - 03.2019
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Evaluated client conditions to recommend appropriate massage therapy methods.
Corporate Director
Medical Center
03.1998 - 03.2005
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Delivered consistent revenue growth with innovative marketing strategies and targeted customer engagement campaigns.
- Negotiated high-value contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
- Overhauled outdated policies and procedures with modernized approaches that improved operational efficiency without compromising quality standards.
- Improved financial performance by analyzing data trends and implementing cost-saving measures across various departments.
- Recruited, trained, mentored and engaged highly successful operations leadership team.
- Fostered a culture of continuous improvement by encouraging employee feedback and implementing actionable changes based on their input.
- Implemented advanced IT infrastructure to support increased efficiency in daily operations, resulting in improved overall performance levels.
Skills
- Operational Efficiency
- Business Analysis
- Staff Development
- Workflow Optimization
- Employee performance
- Strategic business planning
- Policy and procedure development
- Schedule Management
- Workflow Management
- Practice Management
Timeline
Practice Manager of Operations
146 Chiropractic
11.2023 - Current
AMTA Massage Therapist/School Administrator
Louisville Massage Institute
02.2015 - 03.2019
Corporate Director
Medical Center
03.1998 - 03.2005