Kenneth EJ Castillo
San Mateo,CA
Summary
Over nineteen years, providing food preparation services to various patrons at different restaurants. Extensive experience as a culinary cook and food preparation specialist. Extremely conscientious worker; especially when it comes to completing tasks in a timely manner. Very organized and resourceful. Results driven and a problem solver who is able to generate solutions to complex problems. Team player who is able to work on an individual basis with limited supervision.
Overview
20
20
years of professional experience
Work History
Support Assistant
In N Out Burger
San Carlos, CA
09.2020 - Current
- Met productivity goals by prioritizing tasks, using internal resources which led to increased sales for a three-month period along with acknowledgement from upper management
- Fostered development of a warm, relaxing environment for patrons which resulted in higher customer satisfaction ratings
- Maintained cleanliness and maintenance of store which resulted in higher foot traffic along with increased revenue
- Processed monetary transactions which included credit cards and cash payments
- Developed and created process for restocking products along with food preparation which led to higher production of it
- Trained staff for various positions in the company which resulted in higher customer service ratings along with eventual career advancement
Line Cook
Compass Group USA
San Francisco, CA
09.2005 - 08.2020
- Utilized proper food handling methods and maintained correct food temperature which led to higher score from health inspector
- Provided exemplary customer service for patrons from Genetech, Golden State Warriors, San Francisco Giants, San Francisco49ers, Oakland Athletics, Oakland Raiders and Shoreline Amphitheater which led to increased sales
- Created process pertaining to informing patrons about specials of the day and other information about the menu which resulted in more orders
- Orchestrated a smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction
- Planned and managed customer orders which included checking orders for accuracy along with developing processes to ensure food is warm before giving to customers which led to higher customer service ratings
- Monitored staff to ensure that they maintained compliance with food safety procedures along with quality control guideline that led to increased revenue
Customer Service Representative
Best Buy
San Carlos, CA
03.2005 - 12.2009
- Upheld quality control policies and procedures to increase customer satisfaction
- Fostered development of a warm, welcoming atmosphere which led to increased sales
- Spearheaded process for receiving new products which led to then being placed on shelves for sale quicker
- Fielded customer complaints and generated solutions to them which resulted in higher customer service ratings
- Developed system for relaying information about new products to customers and other information that led to increased sales
- Facilitated creation of process for sending items to customers or other stores which resulted in them receiving them quicker
- Trained associates in various aspects pertaining to different jobs at Best Buy that led to greater customer service by employees along with eventual career advancement
Education
Associate of Science - Business Administration and Management
San Francisco State University
San Francisco, CA05.2002
High School Diploma -
Junipero Serra High School
San Mateo, CA06-1994
Skills
- Work Planning and Prioritization Services
- Food Attendant/ Cookery Preparation and Beverage Mixology
- Leading Team Quality Control/ Management Fostered System
- Customer Service Evolution
- Project Product Development
- System Process and Management of Multiple Tasks
- Provides Coaching and Staff training
Timeline
Support Assistant
In N Out Burger
09.2020 - Current
Line Cook
Compass Group USA
09.2005 - 08.2020
Customer Service Representative
Best Buy
03.2005 - 12.2009
Associate of Science - Business Administration and Management
San Francisco State University
High School Diploma -
Junipero Serra High School