Kennethia Bryant
Farmers Branch,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction. Willingness to adapt and learn new skills with strong follow through.
Overview
9
9
years of professional experience
Work History
Owner/Florist/Event Manager
Blossom Events
01.2020 - 07.2024
- Hands on floral design
- Manage events from start to finish
- Locate vendors that can execute and is cohesive with clients requests
- Locate venues and facilities that accommodate clients vision and budget
- Budget management
- Event curator
- Vendor management
- Software presentation design
- Marketing
- Client relation correspondence
- Client consultation
- Timely and detailed work
- Attendee management
- Invoice administrator
- Invoice tracking
- Inventory tracking
- Inventory ordering
- Social Media Manager.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Licensed Auto Claims Adjuster
Liberty Mutual
Warrenville, IL
08.2018 - 03.2020
- Work from home privileges
- Trouble shooting
- Website assistance
- Multitask with 3 computer screens
- Obtaining information and maintaining accurate records
- Responsible for investigating, evaluating, negotiating and settling claims
- Arranges and reschedules appraisals and review appraisal reports
- Secures essential facts about auto accidents, negotiates settlements, explains denials and identifies exceptions
- Maintain communication with clients via incoming calls, texts, emails and fax
- Also made outbound calls
- Ability to utilize multiple systems to handle/process claims
- Moderate usage of Excel and Microsoft
- Completes review of policy and accident details to determine coverage and damages owed
- Defuse conflicts and provide solutions.
Customer Service Representative
Stericycle
Northbrook, IL
07.2015 - 08.2018
- Answers incoming calls 40+ calls a day
- Deals with account payable questions
- Process debits and credits to customers to resolve billing discrepancies
- Answer questions about regulated medical waste
- Ability to up sale
- Schedule appointments for the customers
- Assist with training new employees
- Apart of the peer building committee
- Expert user of Excel and Microsoft word daily
- Very heavy computer usage
- Multitask with 2 computer monitors
- Defuses pricing concerns to prevent any cancelation to an agreement
- Promoted to the Hazardous Drug Disposal Department
- Which the job title included being able to assist with billing, provide education, keeping customer Osha/ EPA compliance
- Manage task timely and effectively
- Assist with any trouble shooting needed for the company website
- Help with navigating thru the company’s website
- Also helped with training new employees for the Hazardous Drug Disposal Department.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
Education
Skills
- Customer service
- Claims management
- Claims Adjuo
- Event management
- Software presentation design
- Marketing
- Client relations
- Invoice administration
- Inventory tracking
- Social media management
- Troubleshooting
- Conflict resolution
- Website assistance
- Claims evaluation
- Negotiation
- Settlement
- Scheduling
- Policy review
- Account payable
- Billing
- Up-selling
- Appointment scheduling
- Excel
- Microsoft Word
- Work from home metrics
- Call center operations
- Sales
- Budget Administration
Audiokeystrokes
8,481
Typingspeed
General-45 WPM
Timeline
Owner/Florist/Event Manager
Blossom Events
01.2020 - 07.2024
Licensed Auto Claims Adjuster
Liberty Mutual
08.2018 - 03.2020
Customer Service Representative
Stericycle
07.2015 - 08.2018
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