Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kenneth J. Canty

Fort Mill,SC

Summary

Client-focused sales representative, effective project leader, and problem-solver with over a decade of providing solutions to customers. An appetite to expand and apply expertise to daily projects and team building. Always ready, willing, and able to work within a harmonious culture to create quality products and bring them to market.

Overview

18
18
years of professional experience

Work History

Assistant General Manager

Sand Hospitality
08.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Managed budget implementations, employee evaluations, and contract details.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Banker: Lending & Credit Solutions Specialist

Fifth Third Bank
09.2019 - 09.2022
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Represented bank at community events to establish relationship with business owners.
  • Networked with individuals, business owners and community leaders to generate referrals.
  • Located and pre-qualified customers for mortgages and other financial products/ services.
  • Applied selling techniques to open, develop and close sales by intently listening to client needs; then I created product interest by actively matching products and services to customer needs.
  • Developed customized solutions of lending and other products for small and mid-cap business clientele.
  • Supervised branch operations and made continuous improvements to increase customer acquisition and retention.

Consultant: Finance; Sales & Marketing

Canty Learning Group (CLG)
08.2014 - Current
  • Assessed program effectiveness and implemented improvements to increase quality of instruction.
  • Developed new and improved training programs focused on Self-Image, Listening Comprehension and Emotional Intelligence.
  • Coordinated logistics of and trained over [50] participants monthly.
  • Organized investment and insurance educational seminars and recruited attendees via job fairs, college conferences, and various social media platforms.
  • Facilitated group sessions and provided one-on-one in home or office training.
  • Contributed no less than 30% of my time weekly to building rapport with new clients and further cultivating existing relationships, oftentimes away from the office, attending sports and/ or event venues.
  • Alternated training methods to diversify instruction and strengthen learning opportunities by having the client use the training tools in real time before a live audience.
  • Helped individuals and families build financial models and develop strategies based on unique goals and objectives.
  • Trained and coached new employees in company process and procedures.
  • Negotiated prices & terms of sales agreements for consultative services.
  • Partnered with local organizations such as Chamber of Commerce, Veterans Administration, Parks & Rec, etc to provide specialized financial planning support to small businesses and community-wide initiatives.
  • Participated in client meetings to discuss financial analysis and investment strategies.
  • Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
  • Maintained inventory of marketing literature, archive files and sample files.
  • Met with vendors to assess products, inquire about services and negotiate pricing.

Operations Manager

Hilton Hotels
10.2009 - 04.2012
  • Acquired mid-level accounting skills, including trend analysis and the ability to develop innovative revenue generating procedures to increase profit. Trained staff on customer service excellence and service efficiency.
  • Implemented quarterly staffing performance evaluations.
  • Functioned as Manager on Duty once a month to ensure best practices in customer service, employee proficiency, and performance.
  • Compiled reports for weekly and monthly meetings with General Manager and Regional Manager.
  • Performed daily inspection of food and beverage inventories for the Guest lounge, Kitchen, and Storage Room.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Increased performance scores by 20% by developing new employee processes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Analyzed and reported on key performance metrics to senior management.

Sales Manager: Government/ Leisure Markets

Atlanta Marriott Centennial Park
05.2007 - 10.2009
  • Marketing & Sales Manager for 312 rooms/ 14,000 sq. ft. meeting space, convention hotel.
  • Prepared weekly/ annual budget report for DOS & GM.
  • Responsible for growing book of business for government market and also leisure travelers.
  • Contributed to sales teams goals to increase ADR and RevPar using best practices, strategic marketing tools for grand re-opening, internet marketing tools, marketing blitzes for new business solicitations.
  • Managed established accounts through person-to-person contact and after hour networking events; established professional relationships with national and company-wide partners.
  • Acted as vital sales team support in obtaining overall approval rating on internal and external audits.
  • Performed market analysis within specific market to maximize direct selling opportunities.

Director of Sales and Marketing

The Regency Suites Boutique Hotel
05.2006 - 05.2007
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Analyzed sales and marketing data for improved strategies.
  • Organized events and product presentations related to national conferences and conventions via Atlanta Convention & Visitors Bureau.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Managed sales promotions and marketing strategies via email blasts, after hour networking events, and relentless follow-up!
  • Implemented sales and marketing program to support company objectives, resulting in 12% increase in new business.
  • Instructed sales staff on cross-selling and up-selling techniques from the front desk resulting in increased net sales revenue by 12% in sales.
  • Implemented SEO techniques to maximize internet traffic and presence.

Education

Communications/ PR-Marketing

Kennesaw State University
Kennesaw, GA.

Organizational Leadership & Biblical Studies

Beulah Heights University
Atlanta, GA

Skills

  • Certified public speaker; Toastmasters, International (2016)
  • Active Listening
  • Critical Thinking
  • Persuasion
  • Microsoft Office Suite (PowerPoint, Excel, Word, etc)
  • Managing teams
  • Managing resources and budgeting

  • Time Management
  • Training consultant
  • Complex Problem-Solving
  • Data Analysis
  • Employee coaching
  • Program development
  • Online instruction
  • Product Knowledge
  • Customer Relationship Management

Affiliations

  • Member, Toastmasters, International (2006-2016)
  • G.A.V.E. (Georgia Advancing Veterans Education) Kennesaw State University
  • Veterans of Foreign Wars-Marietta, GA.-Cobb County
  • Veteran: U.S.M.C.

Timeline

Assistant General Manager

Sand Hospitality
08.2023 - Current

Banker: Lending & Credit Solutions Specialist

Fifth Third Bank
09.2019 - 09.2022

Consultant: Finance; Sales & Marketing

Canty Learning Group (CLG)
08.2014 - Current

Operations Manager

Hilton Hotels
10.2009 - 04.2012

Sales Manager: Government/ Leisure Markets

Atlanta Marriott Centennial Park
05.2007 - 10.2009

Director of Sales and Marketing

The Regency Suites Boutique Hotel
05.2006 - 05.2007

Communications/ PR-Marketing

Kennesaw State University

Organizational Leadership & Biblical Studies

Beulah Heights University

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Kenneth J. Canty