Successful Inside Sales Representative skilled at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offers 20+ years of sales excellence.
Overview
27
27
years of professional experience
Work History
Inside Sales Specialist
Syneos Health
09.2020 - Current
Managed over 50 customer calls per day to healthcare professionals to promote usage of influenza vaccine
Pro-actively identified and located targets
Effectively communicated with targets using selling, listening and negotiating skills
Investigate and resolve customer questions and complaints
Collaborated with outside sales representatives to achieve territory sales goals
Used digital methods and traditional telephone approaches to generate sales leads.
Developed and deepened customer relationships to drive revenue growth
Collected information on sales and service issues to coordinate team-wide resolutions
Created and updated customer accounts with relevant information
Exceeded sales quotas
Answered customers' questions regarding products, prices, and availability
Managed friendly and professional customer interactions
Attended meeting and sales events to learn latest developments and brainstorm new sales strategies
Prepared and submitted reports to keep management informed of sales activities and progress
Inside Sales Specialist
Amplity Healthcare
12.2018 - 08.2020
Managed over 50 customer calls per day to healthcare professionals to reintroduce influenza product after being off the market for a period of time
Find potential targets to sell influenza vaccine
Collaborated with management to create an effective sales plan for influenza vaccine
Overcame objections about past and current performance of influenza vaccine
Effectively communicated features and benefits of product over more successful products on the market
Worked with outside sales representatives to increase market concentration
Exceeded all quarterly metrics for phone dials and completed calls.
Mortgage Consultant
PHH MORTGAGE
01.1996 - 12.2018
Communicated professionally and clearly to clients when explaining mortgages
Made outbound calls on prospective clients and introduces them to mortgages and qualify for next steps as defined by sales territory
Informed customers about features and benefits
Overcome objections
Partnered with internal operations to consistently produce clean files in accordance with all regulations and training
Maintained timely and accurate records of all customer activity
Maintained high level of accountability for results and metrics
Manage customer accounts effectively and efficiently in high-volume inbound and outbound customer call center
Developed pipeline management tools to aid in organization and effectiveness
Participated in several special projects
Education
Bachelor of Science - Business and Economics
University of Delaware
Newark, DE
05.1995
Skills
SKILLS AND SPECIAL TRAINING
Salesforce, Encompass, In-Contact
Microsoft Word, Microsoft Access, Microsoft PowerPoint, Microsoft Excel
Dealing with Difficult Customers, Efficiency In Time Management
Team Building, Xerox Preferred Selling Skills
Lean Sigma Six Yellow Belt Certification
Accomplishments
Surpassed annual quota
Sustained annual sales growth for 4 consecutive years by introducing innovative sales and marketing techniques.
Collaborated with team of 7 in the development of Seqirus Inside Sales Specialist
Awarded Seqirus ISS Team Player of the Year 2022
Regarded as one of the company's most productive originators
Outperformed company average
Provided excellent service consistently scoring high customer satisfaction