Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Jason Bourgeois

Carriere,MS

Summary

Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Comfortable working with individuals from broad array of backgrounds and cultures. Adaptable to changing business needs and
market conditions.

Overview

17
17
years of professional experience

Work History

Specialist Training Delivery

AT&T
12.2016 - Current
  • Delivered new employee onboarding and training sessions via various software and hardware.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coordinated and helped build ongoing leadership training classes for Network Organization
    members.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Selected and assigned instructors to conduct specific training programs.
  • Observed new instructors in role and provided feedback.
  • Assisted with schedule for delivery team in southeast.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.

System Trainer

DIRECTV
03.2013 - 12.2016
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Recruited and trained hundreds of new members of field service team.
  • Assessed student needs to develop effective training plans.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Identified and solved internal problems related to employee turnover by revamping training approaches.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Tracked attendance and progress against goals for each participant.

Field Supervisor

DIRECTV
07.2009 - 03.2013
  • Met with customers to resolve issues and build productive relationships.
  • Delivered new-hire orientation, training and ongoing educational programs to foster team development.
  • Formulated plans for improving procedures, training and processes.
  • Calibrated, maintained and operated equipment for maximum performance.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Surpassed corporate goals by reaching customer satisfaction rating.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Produced documentation on latest updates as well as reports detailing findings and recommendations.

Field Service Technician

DIRECTV
10.2006 - 06.2009
  • Discussed and recommended service options with customers and explained costs involved.
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Operated hand tools and power equipment according to company safety procedures.
  • Coordinated installation of new users and relocations of existing users.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

Education

Some College (No Degree) -

Mississippi State University
Starkville, MS

Some College (No Degree) -

Pearl River Community College
Poplarville, MS

High School Diploma -

Picayune Memorial High School
Picayune, MS
1997

Skills

  • Training Program Development
  • Relationship Building
  • Verbal and Written Communication
  • Instructor Training
  • New Hire Training
  • Instructor Evaluations
  • Classroom Training
  • Project Management
  • Workflow Process Improvement
  • Customer Service
  • Daily Schedule Creation
  • Productivity Improvement

Timeline

Specialist Training Delivery

AT&T
12.2016 - Current

System Trainer

DIRECTV
03.2013 - 12.2016

Field Supervisor

DIRECTV
07.2009 - 03.2013

Field Service Technician

DIRECTV
10.2006 - 06.2009

Some College (No Degree) -

Mississippi State University

Some College (No Degree) -

Pearl River Community College

High School Diploma -

Picayune Memorial High School

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Kenneth Jason Bourgeois