Kenneth Joseph Costello III
Willimantic
Summary
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities.
Attentive professional offering background creating relaxing, productive and engaging environments for residents. Coordinated meals, recreation activities, transportation and individualized care. Successfully enabled residents to perform essential functions while prioritizing lifestyle quality.
Compassionate Residential Counselor known for productivity and efficient task completion. Possess specialized skills in crisis intervention, behavioral management, and therapeutic communication. Excel in empathy, active listening, and conflict resolution to support clients effectively through challenges.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
Work History
Residencial counselor
Susan Wayne Center Of Excellence
Thompson
06.2021 - 07.2025
- Provided individual counseling to residents, fostering emotional growth and stability.
- Developed and implemented engaging activities to enhance social skills among residents.
- Maintained accurate records of resident behavior and progress, ensuring compliance with protocols.
- Assisted in crisis intervention, using de-escalation techniques to manage challenging behaviors.
- Monitored daily routines of residents, ensuring adherence to established schedules and guidelines.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Responded promptly to any emergency situations that may arise within the residence.
- Made regular rounds to keep residents and areas safe and secure.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
Cashier
LAZ Parking
Storrs
01.2019 - 11.2021
- Processed customer transactions efficiently and accurately.
- Managed cash register and balanced daily cash drawer.
- Assisted customers with inquiries and provided excellent service.
- Handled payment methods including cash, credit, and mobile payments.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to ensure smooth operations.
- Resolved customer complaints promptly and professionally.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
Maintenance Technician
Price Chopper
Storrs
04.2014 - 12.2017
- Inspected and repaired equipment to ensure optimal performance.
- Collaborated with team members to troubleshoot mechanical issues.
- Maintained a clean and safe work environment following safety protocols.
- Documented maintenance activities and reported findings to management.
- Trained new employees on maintenance procedures and safety practices.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Jonathan Law Hs
Devon , CTSkills
- Individual counseling
- Crisis intervention
- Activity development
- Behavior documentation
- Therapeutic relationships
- Resident care management
- Compliance monitoring
- Emotional support
- Customer service
- Conflict resolution
- Communication skills
- Problem solving
- Supply replenishment
- Residential treatment plans
- Progress monitoring
- Safety management
- Self-care practices
- Counseling and coaching
- Trauma-informed counseling
- Client transportation
- Residential care
- Resident counseling
- Boundaries establishment
- Client advocacy
- Communication clarity
- Group activities
- Resident satisfaction
- Teamwork
- Attention to detail
- Reliability
- Decision-making
- Adaptability and flexibility
- Mental health awareness
- Professional demeanor
- Resourcefulness
- Personal Boundaries Respect
- Verbal and written communication
- Written communication
- Positive reinforcement
- Issue resolution
- Time management abilities
- Safety standards and compliance
- Interpersonal communication
- Excellent communication
- Problem-solving
- Active listening
- Emergency response
- Facility security
- Peer mediation
- Maintenance requests
- Counseling techniques
- Train staff
Achievements
- Received specialized training and completed a CPR Course
- Received bonuses and accolades for my work and volunteering for shifts
References
References available upon request.
Timeline
Residencial counselor
Susan Wayne Center Of Excellence
06.2021 - 07.2025
Cashier
LAZ Parking
01.2019 - 11.2021
Maintenance Technician
Price Chopper
04.2014 - 12.2017
Jonathan Law Hs