Kenneth Karl Cuenca
Daly City
Summary
Seeking a fulfilling position where I can utilize my excellent communication skills and provide outstanding service to a range of clients. I am keen to develop new skills and progress in the customer service industry.
Overview
7
7
years of professional experience
Work History
Airline Supervisor
Hallmart Aviation
08.2021 - 12.2024
- Ability to solve problems and make quick decisions
- Building a team where they can utilize their skills
- Making schedules, sending emails, handling paper works for clients needs
- Training new hires in different task, such as operational needs
- Assist customers with special needs and quickly addressed and resolved customer complaints
- Greet and assist all customers, including providing help with check-in, tagging luggage, ticketing changes, rebooking, and special service requests
- Provide accurate gate, flight arrival, and departure information and answered general inquiries
- Announce and provide information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations
- Assist misconnected and rerouted passengers during irregular operations; issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights
Ground Transportation Coordinator
ABM AVIATION SERVICES (FSP PPM Management LLC)
04.2018 - 05.2019
- Maintain energy and enthusiasm in fast paced-environment
- Work under stressful conditions, analyze and coordinate situations and make decisions rapidly
- Communicate orally and in writing to airport employees, supervisory staff, outside agencies, and guests
- Detailed daily activity and inspections reports
- Assisting airport guest with terminal location and airport information when necessary
Sales Associate Supervisor
Party City
10.2017 - 04.2018
- Maintain up to date knowledge of store policies regarding payments, returns, and exchanges
- Prevent store losses using awareness, attention to detail, and integrity
- Create a system for increasing customer service satisfaction
- Work as a team member performing cashier duties, product assistance, and cleaning
Education
High School Diploma -
Thornton High School
Daly City, CASkills
- Time Management
- Customer Service
- Communication Skills
- Leadership Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
LANGUAGES
English
Tagalog
Timeline
Airline Supervisor
Hallmart Aviation
08.2021 - 12.2024
Ground Transportation Coordinator
ABM AVIATION SERVICES (FSP PPM Management LLC)
04.2018 - 05.2019
Sales Associate Supervisor
Party City
10.2017 - 04.2018
High School Diploma -
Thornton High School