Kenneth S. Boyer II
Saint Louis,MO
Summary
Experienced insurance leader with a proven track record in strategic planning, client relationship management, and operational oversight. Skilled at fostering team collaboration and driving measurable results. Adaptable to changing market dynamics while maintaining high standards and ensuring compliance. Strong analytical skills, effective communication abilities, and a customer-centric approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agency Owner
K. Boyer & Associates LLC
Creve Coeur, MO
12.2022 - Current
- Established foundational processes for business operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Led efforts to maintain a positive work environment that fostered employee engagement, collaboration, and job satisfaction.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Delivered informative presentations at community events to educate potential customers about available insurance products and services.
- Established partnerships with other financial service providers to offer comprehensive solutions for clients'' diverse needs.
District Sales Manager
Toyota Motors North America
Kansas City, MO
03.2021 - 11.2022
- Developed sales strategy and allocated inventory based on research of consumer buying trends and market conditions.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
District Service and Parts Manager
Toyota Motors North America
Kansas City, MO
01.2018 - 03.2021
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited and interviewed employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Arts - Economics
University of Kansas
05.2017
Skills
- Critical Thinking
- Business Networking
- Marketing Strategies
- Verbal and Written Communication
- Team Leadership
- Relationship Building
- Customer Relations
- Business Launch
- Employee Development
- Partnership development
Certification
- Full Stack Coding Bootcamp - Columbia University, New York - January 2021-July 2021
Hobbies
Cooking
Whiskey Collecting
Shotput and Discus Coaching
Noteworthy Initatives
DRIVE Committee - Toyota Motors North America
- Committee that allowed employees to bring forward traditionally difficult to discuss topics at work, including but not limited to: racial inequality, gender bias, career progression, and sustainability practices.
Timeline
Insurance Agency Owner
K. Boyer & Associates LLC
12.2022 - Current
District Sales Manager
Toyota Motors North America
03.2021 - 11.2022
District Service and Parts Manager
Toyota Motors North America
01.2018 - 03.2021
Bachelor of Arts - Economics
University of Kansas
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