Summary
Overview
Work History
Skills
References
Timeline
Generic

Kenneth W. Patton

Jacksonville,FL

Summary

Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

19
19
years of professional experience

Work History

Lead Server

Chophouse at Nocatee
Ponte Vedra, FL
10.2024 - Current
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Informed customers of daily specials and signature menu items.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Lead Server

Ruth's Chris Steakhouse
Jacksonville, FL
10.2006 - 10.2024
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Coached staff members on best practices for optimizing server performance levels.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
  • Explained goals and expectations required of trainees.

Server

Seasons 52
Orlando, FL
01.2007 - 03.2011
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Skills

  • Team Member Training
  • Wine Pairings
  • Upselling strategies
  • Service prioritization
  • Tableside Service
  • Menu presentation

References

  • Joseph Goforth, Ruth's Chris, General Manager: (443-956-0509)
  • Dan Skeweres, Capitol Grille, General Manager: (630-202-1450)
  • Brett Hoover, Ruth's Chris, Restaurant Manager: (630-457-6972)

Timeline

Lead Server

Chophouse at Nocatee
10.2024 - Current

Server

Seasons 52
01.2007 - 03.2011

Lead Server

Ruth's Chris Steakhouse
10.2006 - 10.2024

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Kenneth W. Patton