KENNETRICE GILLIAM
Charlotte,NC
Summary
Dependable professional with extensive experience in customer service and inventory management. Committed to enhancing customer satisfaction through efficient service and precise stock organization. Known for adaptability and effective problem-solving in dynamic environments.
Overview
15
15
years of professional experience
Work History
Warehouse Associate
Bona USA
Monroe, North Carolina
06.2023 - 04.2026
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Organized inventory to ensure accurate stock levels and easy access.
- Inspected items for quality control before packing and shipping.
Claims Representative
Bank of America
Remote, SC
07.2021 - 06.2023
- Processed new claims, verifying data and documentation to ensure accuracy before submission for approval.
- Identified fraudulent transactions by reviewing information across multiple systems and outside sources.
- Supported fraud team with secondary reviews of records related to suspected fraudulent activities, enhancing investigation thoroughness.
- Recommended actions based on institutional policies to effectively resolve fraudulent activities and mitigate future risks.
- Reported any fraudulent or unauthorized activity.
Customer Service Representative
Seibels
Hybrid, SC
01.2017 - 08.2021
- Anticipated customer needs and resolved problems to enhance satisfaction.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Delivered fast and friendly service to handle questions and service complaints.
- Managed customer calls efficiently in a fast-paced call center environment.
- Processed customer inquiries, payments, and service requests accurately.
- Collaborated with departments to resolve customer issues efficiently.
Store Manager
Subway
Lamar, SC
09.2011 - 12.2016
- Forecasted sales, inventory demand and labor requirements and developed annual budget and operational plans.
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Managed inventory audits, financial reconciliations and sales reporting.
- Established team performance expectations, conducted evaluations, and implemented corrective actions to enhance accountability.
- Led team by example to maintain focus on performance and achieving targets.
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
- Managed employee recruiting, onboarding, and training to ensure adherence to store procedures and foster team cohesion.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
Education
High School Diploma -
Lee Central High School
Bishopville, SC06-2014
Skills
- Warehouse Operations
- Inventory Management
- Material Handling
- Data Entry
- Customer Service
- Claims management
- Customer relationship management
- Time Management
- Detail-oriented
- Problem solving
- Adaptability
- Inventory management
LANGUAGE
English - Fluent
Timeline
Warehouse Associate
Bona USA
06.2023 - 04.2026
Claims Representative
Bank of America
07.2021 - 06.2023
Customer Service Representative
Seibels
01.2017 - 08.2021
Store Manager
Subway
09.2011 - 12.2016
High School Diploma -
Lee Central High School