Kennette Henley
Tulsa,OK
Summary
My objective is to obtain a position which utilizes my work and life experience. I have a passion for assisting the public with their needs in a true sense of altruism. I enjoy engaging with a variety of cultural backgrounds and I foster inclusion in the workplace. I have a strong background in customer service. I am a reliable, outgoing team member with a passion for meeting goals and exceeding expectations. I am comfortable working in a fast-paced working environment. I have a cooperative and purposeful positive attitude. I have a strong work ethic with an eagerness to take on new challenges.
Overview
12
12
years of professional experience
Work History
Medical Assistant
City of Tulsa
05.2023 - Current
- Assist with patient intake by gathering vital information and medical history.
- Schedule appointments and manage the clinic's calendar efficiently.
- Monitor and record patients' vital signs accurately during consultations.
- Support physicians during examinations by preparing necessary instruments and supplies.
- Conduct drug screens
- Conduct new hire/fire physicals
Armed Security Officer
City of Tulsa
05.2023 - 12.2024
- Monitored access points to ensure security compliance and prevent unauthorized entry.
- Documented detailed incident and alarm reports
- Monitored dispatch phone line, taking calls form citizens and alarm companies and documented every detail
- Dispatching security patrol officers to locations to handle situations and checking in to make sure they are safe
- Greeting citizens at the public entrance at City Hall with the upmost professionalism and a smile to help them feel comfortable, directing them to the proper area of city hall while helping to ensure the current employees and occupants are safe as well
Associate in Claims Support
State Farm
06.2014 - 08.2019
- Sorted customer mail for different claim groups and prepared certified and UPS bundles for mailing.
- Transferred claim files to discs, updated data tracking tools to manage workflow and monitor efficiency.
- Trained team members in CSA task and print activities.
- Maintained high productivity metrics: 97% availability rate, 113% timed productivity rate, and 100% process confirmations.
Education
GED -
Central High School
Tulsa, OkNo Degree - Long Term/Home Health
Interim
Tulsa, Ok09-2011
Timeline
Medical Assistant
City of Tulsa
05.2023 - Current
Armed Security Officer
City of Tulsa
05.2023 - 12.2024
Associate in Claims Support
State Farm
06.2014 - 08.2019
GED -
Central High School
No Degree - Long Term/Home Health
Interim