Kennette Pumarejo
Shirley,MA
Summary
I'm the type that is willing to adapt to any given situation thrown at me. I have great communication skills. I tend to figure out the wants and needs with a customer before getting to the point. I tend to build relationships to make sure a customer feels at home. I like to take risks and learn new things. I have a lot of product knowledge and being a car enthusiast helps a lot with that. I am also eager to learn new things provided to me to make sure I'm on the right path to sucess.
Overview
4
4
years of professional experience
Work History
Sales and Leasing Consultant
Ron Bouchard's Auto Stores
Lancaster, MA
11.2019 - 04.2024
- Assisted customers in selecting vehicles that met their needs and budget requirements.
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Adhered to all company policies and procedures related to sales operations.
- Maintained a thorough knowledge of current products, services, pricing plans, promotions, payment options.
- Built relationships with clients by providing timely follow-up on inquiries or requests for information.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Analyzed data from monthly reports to determine areas for improvement in sales performance.
- Participated in team meetings to discuss progress towards goals or brainstorm ideas for future campaigns.
- Tracked inventory levels of vehicles available for lease and ordered additional units when needed.
- Followed up with customers after purchase and lease completion to ensure satisfaction with transaction experience.
- Prospected for new sales and leasing customers via telephone, email and direct mail.
- Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
- Generated consistent interest by presenting non-confrontational selling processes to potential customers.
Education
High School Diploma -
Fitchburg High School
Fitchburg06-2013
Skills
- Sales strategy
- Workflow Optimization
- Lead prospecting
- Multitasking
- Closing sales
- After-sales support
- Adaptability
- Listening Skills
- Customer Relationship Management
- On-site product demonstrations
- Product management and pricing
- Evaluate leads
- Schedule appointments
- Communication
- Reliability
- Professionalism
- Internet communication
- Upselling strategies
Affiliations
- On my free time I work on my cars
- I'm very into car shows
- I tend to find out what everything does in a car.
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Sales and Leasing Consultant
Ron Bouchard's Auto Stores
11.2019 - 04.2024
High School Diploma -
Fitchburg High School
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