Cynthia Kenney

• Provided exceptional service to high volume of daily customers.
• Instructed new staff members on food handling procedures and service techniques.
• Educated waiters on menu, memorization strategies and how to convey information clearly.
• Ensured accurate data entry of patient information into the office management system.
• Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
• Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
• Coordinated execution and improvement of daily dental office practices.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Produced thorough, accurate and timely reports of project activities.

• Ensured accurate data entry of patient information into the office management system.
• Provided guidance to staff on insurance coverage and payment options for patients.
• Coordinated with dental providers regarding patient care and scheduling needs.
• Managed all front desk operations, including phone calls and customer service inquiries.
• Maintained patient records, scheduled appointments, and handled billing inquiries.
• Implemented strategies to improve efficiency in the day-to-day operations of the office.
• Ensured compliance with HIPAA regulations while handling confidential patient information.
• Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.

Ensure that patient is transferred and entered in our system correctly. In Labor and Delivery the Unit coordinator has to be alert and attentive

• Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
• Implemented strategies to improve efficiency in the day-to-day operations of the office.
• Maintained patient records, scheduled appointments, and handled billing inquiries.
• Ensured compliance with HIPAA regulations while handling confidential patient information.
• Advised administrative staff on proper filing techniques and methods for maintaining medical records.
• Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
• Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
• Coordinated execution and improvement of daily dental office practices.
• Delegated work to staff, setting priorities and goals.
• Analyzed business performance data and forecasted business results for upper management.
• Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
• Managed all front desk operations, including phone calls and customer service inquiries.

• Managed hall occupancy and assignments and oversaw compliance with regulations.
• Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services..
• Worked together as a team to ensure smooth flow and patient care throughout the department.

• Provided exceptional service to high volume of daily customers.
• Greeted customers, answered questions and recommended specials to increase profits.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

• Updated client files and progress notes and on a daily basis
• Managed incoming and outgoing calls for busy office
• Standardized department filing system to increase efficiency
• Handled and processed confidential client information
• Coordinated admission processes and prepared medical records and agreement packets
• Meet with clients on a daily basis
• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
• Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
• Communicated with external organizations, social workers and others regarding patient's benefits and resources.

• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

• Managed dental supply inventory, insurance records, patient charts and company files using online tracking system
• Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
• Updated patient accounts and information on a daily basis
• Managed incoming and outgoing calls for busy dental office.

• Managed dental supply inventory, insurance records, patient charts and company files
• Supervised and trained admitting, billing and collection staff
• Managed incoming and outgoing calls for busy dental office
• Scheduled and confirmed appointments for entire team
• Developed more efficient filing systems and patient database protocols
• Calculated Coordination of Benefits (COB)
• Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays
• Handled and processed confidential patient information.