Kenney Cross
Louisville,KY
Overview
57
57
years of professional experience
Work History
Bus Monitor for Special Need Children
Jefferson County School District
Louisville, KY
02.2024 - Current
- Ensured student safety and well-being during transportation to and from school.
- Assisted in managing student behavior on the bus, promoting a positive environment.
- Monitored compliance with safety protocols, enhancing overall transport security.
- Communicated effectively with students and parents regarding transport schedules and expectations.
- Collaborated with drivers to optimize routes and improve efficiency of transportation services.
- Provided support for special needs students, ensuring their comfort and safety during transit.
- Documented incidents or concerns, facilitating timely communication with school administration.
- Trained new monitors on operational procedures and best practices for student interaction.
Co-Owner/Operator
Toy Box daycare and preschool
Elizabethtown, KY
06.1972 - 01.2020
- Implemented and monitored daily operational procedures to guarantee compliance with state regulations and ensure safety standards are met.
- Supervised recruitment initiatives, training programs, and performance evaluations to foster a culture of high-quality care.
- Conducted regular feedback sessions with parents to strengthen partnerships and ensure alignment on student progress.
- Integrated engaging play-based learning activities into curriculum to facilitate and enrich child development experiences.
- Analyzed and improved operational procedures to drive efficiency and lower expenses in daily management activities.
- Collaborated with local entities to strengthen community ties and advocate for daycare service support.
- Orchestrated strategic discussions to ensure business strategies reflect current and future trends in the childcare industry.
- Streamlined operations by integrating cost-effective technology solutions, resulting in improved efficiency throughout the organization.
- Built strong community ties through active participation in local events, which amplified the brand''s presence in the market and contributed to increased business referrals.
- Implemented open communication frameworks to enhance team support and ensure compliance with ethical guidelines.
- Designed and implemented performance metrics to facilitate staff evaluations, ensuring accountability and transparency in team roles.
- Formulated and administered educational curricula tailored to meet specific developmental benchmarks.
Car Salesman
Swope Motors
Elizabethtown, KY
11.1972 - 04.1983
- Developed strong customer relationships to enhance sales opportunities and client retention.
- Provided detailed product knowledge to assist customers in making informed purchasing decisions.
- Conducted vehicle demonstrations to showcase features and benefits, increasing customer engagement.
- Collaborated with finance team to streamline financing options for customers, expediting the sales process.
- Mentored junior sales staff on effective selling techniques and customer interaction strategies.
- Analyzed market trends to adjust sales strategies, improving competitive positioning in local market.
- Implemented follow-up procedures post-sale to ensure customer satisfaction and repeat business.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
Customer Service Representative
Fort Knox National Bank
Fort Knox, KY
06.1969 - 11.1976
- Delivered exceptional service by resolving customer inquiries efficiently and effectively.
- Assisted customers with account management, including transactions and product information.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new staff on customer service protocols and software systems to enhance performance.
- Implemented feedback mechanisms to identify areas for service improvement and customer satisfaction.
- Led initiatives to reduce response times for customer inquiries through process enhancements.
- Analyzed customer feedback data to drive strategic improvements in service offerings and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - General Education-Teaching
Lindsey Wilson College
Columbia, KYNo Degree - General Education Teaching
Campbellsville College
Campbellsville, KY01-1983
No Degree - Early Childhood Care And Education
State Licensing And Regulations
Louisville, KY04-2020
Skills
- Patience and empathy
- Reliability and punctuality
- Medical aid experience
- Cleaning skills
- Teacher collaboration
- Student supervision
- Safety awareness
- Behavior management
- Crisis intervention
- Conflict resolution
- Behavior monitoring
- Assertiveness
- Strong work ethic
- Child supervision
- Verbal communication
- De-escalation techniques
- Youth development
- Social perceptiveness
- Problem-solving
- Time management
- Teamwork
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
- Classroom management
- Adaptable
- Student engagement
- Positive reinforcement
- Group and individual instruction
- Verbal and written communication
- Creativity in teaching
- Lesson plan implementation
- Analytical skills
- Lesson implementation
- Disciplinary procedures
- Elementary education
- Lecturing and teaching
Work Preference
Work Type
Part TimeLocation Preference
On-SiteTimeline
Bus Monitor for Special Need Children
Jefferson County School District
02.2024 - Current
Car Salesman
Swope Motors
11.1972 - 04.1983
Co-Owner/Operator
Toy Box daycare and preschool
06.1972 - 01.2020
Customer Service Representative
Fort Knox National Bank
06.1969 - 11.1976
No Degree - General Education-Teaching
Lindsey Wilson College
No Degree - General Education Teaching
Campbellsville College
No Degree - Early Childhood Care And Education
State Licensing And Regulations